SRAMReviews of sram.com

Kundendienst?? Da bleibt meine Rival Schaltung in einer Update Dauerschleife hängen und SRAM verweist mich an den Händler??? Ist doch euer Update, dann solltet ihr das auch lösen. Das ist dann Dienst am Kunden. Nachtrag1: SRAM bedauert mein Problem usw und bewegt sich trotzdem nicht - das finde ich dann lächerlich. Bis hier kein Stern! Nachtrag2: Über Canyon und den Servicepartner „Bike Nation“ habe ich jetzt ein neues Schaltwerk erhalten. SRAM hat das Teil dort abgeholt und ersetzt. Hätte auch einfacher gehen können Fazit: 5+1 geteilt durch zwei sind drei Sterne

I’ve recently bought second hand from a friend with more money than sense hand a top end bike with SRAM Red brakes and gears. The great mechanism works brilliantly but, there is an obvious and massive design fault with the brake lever. Where you push the buttons, the piece of plastic is just far too deep, so much so that it is nigh on impossible to set the brakes such that your hand is comfortable and the brakes engage early enough. I’m sure they will resolve this one day, but I’d avoid for now. Shimano doesn’t have this issue.

I have had non-stop problems with hydraulic AXS disc brake levers gaining dead throw on steep descents where hard braking is required. After repeated hard braking, the brake levers gain dead throw to a point where the levers go all the way to the handlebars before engaging. I have been trying to work through my local dealer for 18 months to get this addressed. During these 18 months, I have had the brakes bled 5 times. This last round, the dealer also replaced hoses, compression nuts, brake pads and other parts and ended up charging me $332 in parts and labor because SRAM refuses to address the problem (this in addition to having been charged $130 for two previous brake bleeds). Each of these rounds of maintenance resulted in decent performance for 2-3 rides before the problem returned. The bike only has 3000 miles on it, and in spite of the brake bleeds and hardware replacements, it has degraded to a point where it's not safe to ride any more due to the loss of braking power. SRAM doesn't seem to care if I lose braking on a steep descent and go off a cliff as they have completely ghosted my dealer in his several attempts to get them to respond to the problem. I could not be more appalled at their complete lack of interest in putting any effort into resolving this dangerous issue. Updated 01 Nov 2022: So, remarkably, the day after I posted this complaint, my dealer was able to reach an agreement with the SRAM district rep to warranty the brakes and calipers. I suspect that's a Karmic coincidence but nonetheless, I felt it appropriate to post the update. I'm changing the rating from 1 star to 3 because I'm still annoyed that it took 18 months of lobbying to get resolution.

Terrible support. The parts are good, really nice stuff, but you're on your own if they go wrong. I bought a power meter advertised for pushing your limits and extreme mountain biking. Clipped a rock within a couple of months and that was the end of it. SRAM wouldn't fix it and would only offer a discount on a new one.