SRAMReviews of sram.com

One star, solely for the app’s usability. Two years ago, I bought a high-end gravel bike from a local dealer, equipped with what was advertised as a premium SRAM drivetrain. Within just a few weeks, the left shifter stopped working: shifting into easier gears was no longer possible, and the indicator flashed red. Repeated attempts changed nothing. I installed updates, replaced the battery, and tried every obvious troubleshooting step. Nothing helped. It felt as though the system kept losing its connection and needed to reconnect every time. This also seems consistent with the app, where connecting to the shifters often takes noticeably longer. The bike had to go in for service. Rather than simply replacing the shifter locally, the entire system had to be sent to SRAM. As a result, my bike sat in the workshop for two full weeks. I find that hard to understand for a company that sells products to serious athletes—people who cannot casually go two or three weeks without their bike, or who do not want to train and race on an inferior replacement bike. Shortly after I got the bike back, exactly the same thing happened to the right shifter, the one responsible for shifting into harder gears. I did not want to lose the bike for another two and a half weeks, so I tried to live with it. Over time it improved somewhat, then disappeared completely for several months after an update—only to return about a year later, this time much worse. Same routine: new battery, updates, no improvement. This time it was even more absurd: within 15 minutes, the system prompted me to perform the same update six times, without changing anything. Shifting became pure Russian roulette. Sometimnes only 10 out of 20 shift attempts worked. Also I could not shift into a harder gear for several minutes. For me, this has been a catastrophic experience. Never SRAM again.

Neue elektronische Schaltung defekt nach 400km. Und obendrein kriegt man noch ungefragt und ohne Zustimmung Werbung zugeschickt, wenn man sich in der AXS App anmeldet.

Bei meinem Rad ging nach 2 Monaten die Schaltung nicht mehr. Die Akkus in den Schaltgriffen waren leer was nach 5000km normal ist. Einer der Griffe war leider danach defekt. Das Rad ging direkt zum Händler und die haben den Griff direkt eingeschickt. Es dauerte ganze 3 Wochen!! bevor Sram einen neuen Griff wieder zurück geschickt hat. Das sowas nicht binnen weniger Tage geht verstehe ich aber 3 Wochen finde ich peinlich und lächerlich. Mein nächstes Rad hat definitiv keine Sram Schaltung mehr.

Absolute horrible experience. I got SRAM RIVAL AXS with my bike and reach adjustment for brakes is absolutely garbage. Seriously, who in the right mind tought that hiding adjustment in the MOST unreachable location, to under the handle, is good idea..? In Shimano, adjustment is beyond easy, SRAM made it beyond hard. So unbelievable stupid engineering decision. Next time I will make sure that bike has NO SRAM parts in it.

2 pogo pins in a row have collapsed on 2 separate SRAM AXS Derailleurs, rendering my bike powerless each time. I can't afford to buy a THIRD new derailleur at £100+ because of what's clearly a design flaw of a £2 tiny pogo pin. The derailleur has been designed so the pogo pins cannot be reached so the only fix is to replace the whole derailleur and SRAM UK customer service doesn't seem to exist, so for now I don't have a bike. Terrible company.

My first horrible experience with sram was in 2020 after I purchased a Yeti bike that had sram G2 RSC brakes on it. The pistons would freeze in the calipers and not function so the pads would wear major unevenly and when the levers started to not function properly when almost new I contacted the sram tech support guy to let him know what was going on with my brakes he told me I had to pry the pistons back into the calipers with a plastic tire iron to free the pistons up and said nothing about replacing the brakes but rather how great these brakes were. So I continued to repeat this process too many times to count and finally brought the bike to Greg’s alderwood cycle in Lynwood Washington for them to evaluate for sram. So as I’m watching there lead mechanic take a 2 foot long steel screwdriver and try to pry the pistons apart using the lower fork leg for leverage (denting and scratching the fork leg) not only was I horrified but this also did not fix the problem so again for the third or fourth time I contacted sram and tech support told me the same story of how good these brakes were and refused to remedy the problem so I gave up and sram won. Turns out the G2 line of brakes was a huge failure. The second time sram dropped the ball was in February 2026 after I got a new Rockshox Super Deluxe ultimate rear shock for an upgrade on a current bike I have. After installing the shock on my bike when I opened the rebound circuit the shock would automatically compress and not pop back up. So after I performed many common shock set up techniques the shock continued to do the same so i set it up as close as I could and the shock was harsh and did not perform correctly.so I contacted Sram and guess what it was the same kind of response telling me it’s normal and how great there product was. So I brought the shock to my LBS for them to send it back to sram for replacement so they sent it to sram and sram did some Dino testing and did a lower shock service on my brand new shock and sent it back to me without the original packaging and missing some of the parts that came with the shock so again I contact sram and let the know I want all the parts and the original packaging so I can return the shock because I am now totally not interested in having anything sram on any of my bikes and they refused and said they could not do this basically giving me another middle finger. Then the young lady told me she is going to explain to me how suspension’s works and I’m pretty sure she could not even spell suspension and her explanation was pretty hilarious at best. So here I am stuck with another defective sram product with absolutely no support from the big S and missing parts for my new shock. Call me crazy but i would think that the big S would take more pride in their customer service. Looks like my only recourse is to share my experiences with people i meet out on the trail

Expensive cassettes, manufacturing defect wrecked 2 body's for my hub. Store Jonito where I bought the bike doesn't help with warranty. Sram itself is impossible to reach. With theit price range of expensive mtb cassettes they should be approachable for manufactoring defects. Now I am stuck with a broken one and even have to buy a new one. Would switch to shimano if I could. Very frustrating.

Allowing their suspension forks that require a lockout to be sold without ANY means to use the lockout is PISS POOR. You would assume that a fork that requires a remote lockout would come with a REMOTE LOCK OUT. Nope, you get two choices of the same basic crap and you have to pay more for the remote. Pretty damn lame. DO BETTER SRAM! No wonders everybody can't stand SRAM!