SRAMReviews of sram.com

My first horrible experience with sram was in 2020 after I purchased a Yeti bike that had sram G2 RSC brakes on it. The pistons would freeze in the calipers and not function so the pads would wear major unevenly and when the levers started to not function properly when almost new I contacted the sram tech support guy to let him know what was going on with my brakes he told me I had to pry the pistons back into the calipers with a plastic tire iron to free the pistons up and said nothing about replacing the brakes but rather how great these brakes were. So I continued to repeat this process too many times to count and finally brought the bike to Greg’s alderwood cycle in Lynwood Washington for them to evaluate for sram. So as I’m watching there lead mechanic take a 2 foot long steel screwdriver and try to pry the pistons apart using the lower fork leg for leverage (denting and scratching the fork leg) not only was I horrified but this also did not fix the problem so again for the third or fourth time I contacted sram and tech support told me the same story of how good these brakes were and refused to remedy the problem so I gave up and sram won. Turns out the G2 line of brakes was a huge failure. The second time sram dropped the ball was in February 2026 after I got a new Rockshox Super Deluxe ultimate rear shock for an upgrade on a current bike I have. After installing the shock on my bike when I opened the rebound circuit the shock would automatically compress and not pop back up. So after I performed many common shock set up techniques the shock continued to do the same so i set it up as close as I could and the shock was harsh and did not perform correctly.so I contacted Sram and guess what it was the same kind of response telling me it’s normal and how great there product was. So I brought the shock to my LBS for them to send it back to sram for replacement so they sent it to sram and sram did some Dino testing and did a lower shock service on my brand new shock and sent it back to me without the original packaging and missing some of the parts that came with the shock so again I contact sram and let the know I want all the parts and the original packaging so I can return the shock because I am now totally not interested in having anything sram on any of my bikes and they refused and said they could not do this basically giving me another middle finger. Then the young lady told me she is going to explain to me how suspension’s works and I’m pretty sure she could not even spell suspension and her explanation was pretty hilarious at best. So here I am stuck with another defective sram product with absolutely no support from the big S and missing parts for my new shock. Call me crazy but i would think that the big S would take more pride in their customer service. Looks like my only recourse is to share my experiences with people i meet out on the trail

Expensive cassettes, manufacturing defect wrecked 2 body's for my hub. Store Jonito where I bought the bike doesn't help with warranty. Sram itself is impossible to reach. With theit price range of expensive mtb cassettes they should be approachable for manufactoring defects. Now I am stuck with a broken one and even have to buy a new one. Would switch to shimano if I could. Very frustrating.

Allowing their suspension forks that require a lockout to be sold without ANY means to use the lockout is PISS POOR. You would assume that a fork that requires a remote lockout would come with a REMOTE LOCK OUT. Nope, you get two choices of the same basic crap and you have to pay more for the remote. Pretty damn lame. DO BETTER SRAM! No wonders everybody can't stand SRAM!

J ai achete un cube agrée neuf équipe de SRAM rival en avril 2025 Mais c’est un modèle 2023le dérailleur électrique avant tombe en panne en octobre 2025 . après seulement 1000km . mon marchand m apprend qu il faut le remplacer mais que SRAM refuse de le garantir bien que le marchand m ai fait une remise ça me coute 200€ pour un vélo de 3500€ après seulement 8 mois . Pas correct!!

En Noviembre de 2021 compré en BIKE24 un grupo completo de componentes SRAM Red AXS de gama alta en la web Bike24. Después de unos años de uso normal, las bielas comenzaron a emitir un ruido interno, como si hubiera algo suelto dentro (al parecer son huecas internamente). Me puse en contacto con Bike24, quienes me indicaron que, al haber expirado la garantía de dos años, debía acudir directamente al fabricante SRAM. Desde SRAM me derivaron a su distribuidor oficial en España, Team Bike S.L., a través de una tienda local que realizó la gestión por mí. Pasadas dos semanas, Team Bike respondió simplemente que el producto había superado el periodo de garantía —algo que ya era evidente desde el inicio—, sin ofrecer explicación técnica ni alternativa alguna. Aun así, me cobraron 25 € por “evaluar” el producto y devolverlo, sin que se me ofreciera una reparación, descuento o propuesta razonable. En la factura que me dieron estaba el teléfono de Teambike así que decidí hablar con ellos por teléfono, y de forma sorprendente, su “política” parece haber cambiado. De no poder hacer absolutamente nada, han pasado a ofrecerme dos opciones: 1️⃣ Un 20 % de descuento en unas bielas nuevas, pero obligatoriamente con plato, aunque mi plato actual está en perfecto estado (lo cual encarece innecesariamente la compra). 2️⃣ Un 10 % de descuento en unas bielas compatibles quarq, que después de revisar en internet he encontrado incluso más baratas en tiendas online (177 € frente a los 200 € que me ofrecían con su descuento). En definitiva, me encuentro sin solución real y con la sensación de haber perdido tiempo y dinero. La falta de coherencia entre lo que dicen por escrito, lo que aplica su distribuidor y lo que finalmente ofrecen, deja mucho que desear en una marca que presume de ser referente en la gama alta del ciclismo. Otras marcas competidoras han demostrado un compromiso mucho mayor con sus clientes, llegando incluso a sustituir productos defectuosos años después de su venta. Una marca premium como SRAM debería ofrecer un servicio posventa a la altura de su reputación y precios. Por mi experiencia, ni SRAM, ni Team Bike S.L., ni Bike24 han estado a la altura. Quienes estén pensando en invertir en componentes de gama alta, deberían saber que, una vez pasa el periodo de garantía, la atención al cliente de SRAM es prácticamente inexistente. Me veo obligado a resolver el problema por mi cuenta, algo inaceptable tratándose de un producto de este nivel.

Update for Sram Force would not complete and made the rear derailler freeze. Sram is shipping a replacement derailler so 2 starts but out of a bike for 2 weeks and poor execution for a fairly standard software issue. Apparently its a known issue.

Bought 2 HS2 rotors for my turbo levo... the 220mm front was fine but the 200mm rear had a strange kink/warp in it that must have come from original sheet material or the stamping process etc. No amount of finessing with a rotor tool could straighten this kink. Anyway - i ordered another one from another retailer and the EXACT SAME KINK/WARP was in this rotor too. I attempted to return both rotors but one of your retailers (Total Bleed) is so afraid of your return process they wont just refund me!!! I have searched the internet and found 4 other forum posts talking about this same iss that 200mm hs2 rotors were supplied bent. so (1) what has happned to your quality control and (2) sort out your frightened retailers who wont refund me until you give them the go ahead... SRAM used to be my GO TO manufacturer for bike parts but if they dont sort these issues your going to fade into the background

I'm in the fortunate position of having several bikes so clock up relatively few miles on each one every year. My lightly used (circa 2000 miles) Sram AXS rear derailleur has recently stopped working as a result of a firmware issue. Tech support simply reiterated what's on their website and next to useless. They've now shifted responsibility to the retailer. I accept it's outside of warranty on a time basis (3 years old) but I would expect more than 2000 miles use out of any bit of a bike. I have a mechanical Campagnolo groupset that's twenty plus years old and still works as well as the day I fitted it. Given that it no longer works as a result of a firmware issue, I can't help thinking that there is some kind of built in redundancy. Unfortunately they have me over the proverbial barrel as I have no option but to buy a replacement. Well done Sram, you win :(