Spring Hill NurseriesReviews of springhillnursery.com

I had placed a significant order in January 2026. I heard nothing from them. I called on April 28th to cancel order and was assured it was canceled and I would receive a full refund in a week. I then received plants while on vacation. I called again 5/18, 6/1 and 6/11 being told order was canceled and I should get all my original money back. I received an email on 6/18 from customer service apologizing and telling me they have escalated my case. I have heard nothing from them. I will say I received random refunds and some plants (which died). Lesson from this story- DONT USE THEM!

CANCELED MY ORDER. DID NOT RECEIVED PLANTS AFTER 2 MONTHS AFTER 90 DAYS NO REFUND

I used a certificate I received from a previous order of bareroot crape myrtles that were dead on receipts for a new order of hydrangeas. I placed my order in early May and it was scheduled to ship within two weeks. I was already a bit nervous about that as I'm in Zone 8A and it gets really hot here but I was prepared to water them daily to keep them alive through summer. It's now July 28th and I've received nothing, not even an email stating there's been a delay. I've checked the website every single week and every week, the shipping time has been delayed. At this point, I'm doubting that I'll ever get my plants. I'm going to try again to reach customer service but I'm not holding my breath on that either.

I ordered 4 plants in February. It is now July and 2 of them have arrived. I called in May (at which point I only had one), and was told all the rest would be here by June. There was no information given about delays prior to my calls; when I call the shipping date is given over the phone that is much later than what was communicated earlier (in this case they're now saying September). Of the two plants I've received, neither has survived. So I canceled the other two; but was told over the phone the "team" would have to process that...we shall see.

DO NOT ORDER from this place. My wife places an order for a few plants months ago. When they never arrived in season, she requested a refund immediately. Since then, she has contacted them multiple times and still has not received a refund. So far, we have received one dead as hell plant with possibly more on the way. Horrendous customer service and business etiquette. If I could give 0 stars, I would. DO NOT ORDER ANYTHING FROM THIS BUSINESS.

Two Spring Hill orders this year and neither good experience, neither ended up with a living plant: 1. Ordered black bat flower in Feb for Valentine's gift, put on back order twice, this week (June) notified by credit card company that I had gotten refund. Spring Hill never notified me that order cancelled.. 2. Ordered Standing Ovation little bluestem plant in April, plant rec'd was tiny, mostly brown with three tinier green shoots, entire plant turned brown, dried up and died soon after planting, despite regular watering, good care.

Ordered 5 arborvitae from Springhill because of the promise of the warrenty. 4 didn't make it. I asked them to follow through on the warranty. They gave me the run around for 2 months, asking for PDFs of the dead plants, then saying pictures weren't coming through. I tried multiple times. It's almost like a bot is handling their email. I never got replacements or reimbursement. Basically I am out a few hundred dollars. It may look like a good deal, but don't order from this place.

Ordered bare root plants, in Feb 2026, received them in zone 9, after about 2 weeks. They were just small bare sticks with only a couple of bare roots. Neither have done well, mostly dead now. Their customer service keeps giving run around, claiming different departments are reviewing. Don't order from here, and don't use PayPal. I tried to get refund through PayPal, and they say doesn't qualify for PayPal refund, have to go through a different process. Seems like you get screwed by both Spring Hill and Spring hill on this one. Lesson learned