Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
327 reviews
Spring Hill NurseriesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Distinctive plants. Since 1849.Make room for a beautiful garden.A border full of color. A quiet, leafy corner. A rose that makes you stop on your way inside. Find plants that turn the space around your home into somewhere you want to spend time.Discover new plantsShop best sellersBegin with your spaceWhat does your garden need?Start with the light, the setting and the feeling you want to create. Then choose plants that belong there.A sunny borderBuild layers of bloom and texture.Sun perennials →A shaded cornerExplore foliage and flowers for less sunny spaces.Shade perennials →A little more privacyGive your garden a living backdrop.Evergreens →Explore the collectionColor. Texture. A sense of place.Spring Hill offers perennial plants, roses, clematis, shrubs, trees and flower bulbs for gardens with a point of view. For the love of rosesExplore climbing, shrub and hybrid tea roses for flowers that take center stage.Shop roses A border that evolvesCombine flowering perennials and foliage plants for a garden with changing seasonal interest.Shop perennials Let the garden climbBring flowers to a trellis, arbor or fence with clematis in a range of forms and colors.Shop clematis Structure for the sceneFrame the garden with flowering shrubs, trees and evergreens selected for your space.Shop shrubsFlower bulbs · Trees · Garden suppliesA closer lookFind your kind of rose.An arbor covered in climbing roses creates a different garden moment from a hybrid tea grown for cutting. Explore the forms, colors and habits that fit the way you want to garden.Our rose resources explain the differences between types and help you compare sizing and grading before choosing a plant.Climbing roses · Hybrid tea roses · Shrub rosesExplore rose types / Understand rose sizesBehind the plantsA long history. A curious eye.Spring Hill began as a small Ohio nursery in 1849. Today, that history continues through a search for distinctive plants and a practical interest in how they perform in the garden.Ou
Spring Hill Nurseries (springhillnursery.com) has 327 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 128 reviews with 1 star · Clear filters
My plants were shipped late. Two out of three of them were dead on arrival and the other was tiny. Their customer service number says that their server is down and they don't know when they will be able to help me. AVOID THIS COMPANY AT ALL COSTS
By Richmond
Horrible online nursery! Do NOT buy from them if you want them to take your money and not deliver anything. Horrible communication, bought a plant from them and was given a shipping date only to have it come and go with NO communication as to why it was not shipped. Emailed them and was given another date that came and WENT. Again NO communication. It is now too late to plant, so I Emailed again demanding my money back and cancel the order. Was given some lie that they are updating their system and I would have to wait for a few days. I'm not sure this nursery exists even. I told them I should charge them interest for taking my money with no intention of shipping me anything. BIG SCAM HERE. I see I'm not the only one this has happened to. I will be filing a complaint with the better business bureau and looking at having my bank charge back what I paid. I doubt they will refund me. Stick to local nurseries or more reputable online nurseries. I have a feeling this company is connected with brecks bulbs. Very scammy!
By Kristi D.
Horrible customer service- placed an order two months ago- rec'd some of the items- reached out via email to query estimated shipping of remainder- no reply, tried calling, calls did not go through, finally reached customer service via chat today only to discover the remainder of items were being prepared for shipping (after I told her our ground was frozen and the plants would be of no use now!)- asked for a refund and was told I would have to get in touch with them when plants arrived for that...that will be my sixth time reaching out. Horrible company policies- horrible communication- horrible all around.
By debh
Purchased 4 clematis: one backorder until fall; 3 sent and in transit 12 days. Sent pictures of dead plants and no response. They say they guarantee plants for life ... until they are no longer alive!! Won't be buying from them ever again, and wonder if I'll ever get my one backorder plant!
By Lynn W.
I ordered a crêpe myrtle tree that arrived in the spring, planted it right away and it’s still not producing any leaves so, emailed them with a picture of the dead tree and the order number and still have not heard back after a couple days, so therefore, I called long distance and they could not provide with the same plant so they gave me choice of, company credit to order again in the spring or to order something else. I did order something else, but they made me pay for shipping and would not budge on the shipping. Terrible customer, service just terrible!
By GAB
Bought 2 supposed 1-2 foot Arborvitae -they were 9 inch a little more than seedlings-- went to local nursery got much better value Expect disappointment if you order from them
By Smiler R. G.
I ordered 2 clematis early April. It's May 9th and yesterday I called to cancel the entire order. Received an email indicating that part of my order would not be shipped until fall. This is unacceptable. You can email and they won't respond. Now it's a day after and now I find out, part of my order shipped when I called a day before to cancel. Their customer service sucks. They have these foreign people working their customer service and they don't understand a damn thing.
By Peggy
I ordered 2 hibiscus plants last year. 1 of them was completely dead when I got it. I planted it anyway, but it never did anything. The other one grew great, but did not winter over. This year I ordered products nd they sent me a totally different bush from what I had ordered. I have tried to call numerous times and email the company several times. Nobody is available to answer my calls and no response to me email. What a terrible business. I want replacement of the 2 hibiscus plants or my money back.
By Cynthia
