Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
Springboard CXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
108 approved reviews, newest moderated first
Springboard gave me back the hours I needed to focus on running other parts of my business. I knew our CS experience was in good hands. They are transparent, fast, thoughtful and professional. Couldn't be happier with the choice we made to go with the Springboard team.
By Nadinen C.
I was looking for customer service reps who were down to earth and would communicate quickly, clearly, and professionally to my clients on my eCommerce site and Amazon store. I needed a team who understood and believed in servicing customers as clients who are real people, not just a ticket. SpringboardHQ.com thank you
By Chase F.
Jonathan and his staff have learned our web application very quickly and were able to help our customers from the beginning. One thing I appreciate is that they'll ask questions if they are not certain how they should respond (we get many different types of questions) and the whole team is always expanding their knowledge of how to best answer tickets. Very happy with our decision so far!
By Katie E.
The team at Springboard is simply incredible. After just two days of learning my companies FAQ, they jumped right into my inbox and began responding to emails and clearing out junk/spam. On average I’ve gained back almost 4 hours of my day. That time is much needed when you’re growing a business! Thank you so much Jonathan and the entire team at Springboard!
By Jennifer K.
It's been a great experience working with Springboard. They assigned us a customer service rep and she has been a pleasure to work with. The Springboard team listens to our needs and provide a high level of customer service to our many channels of communication with our customers. As we are a new company, the knowledgeable reps have shortened our response time and really assisted with our Gorgias integration. Thanks Springboard!
By Rebecca Q.
One of the challenges of running several e-commerce stores is having to balance several customer service emails. Enter Springboard. What a lifesaver. We use them to manage our customer service emails and questions for our multiple shops and we would be lost without them. Highly recommended.
By Essential H.
Wish I found this service sooner. The most time consuming part of running my business was dealing with customer support. Using Springbord allowed me to free up more time to focus on sales, marketing, and growth. Would recommend this to anyone who cares deeply about their customer support, but doesn’t have the time or capital to hire a team.
By Mike M.
This company has saved me thousands in the short time I have been using them. I recommend this for anyone who does not want to deal with hiring dedicated customer support and or people who are scaling up their business, this service is just amazzinggg!!
By george T.
