Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Did not order. Don’t bother getting a quote cause they will just bill you
By Mary Evelyn M.
Response from Spot Pet Insurance· Sep 11, 2026
Hi Mary. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
It is very easy to file a claim but your turn around time to process and complete takes longer than I feel it should take.
By Trudith M.
Response from Spot Pet Insurance· Sep 18, 2026
Hi Trudith. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
This is our first time getting pet insurance. It was very easy going online and getting a monthly price. I had a few questions and do I called the customer care phone number. Star was amazing! She answered all of my questions and put me to ease. She also helped me register! We have already seen the vet for our pies wellness exam and round of shots. We uploaded the information needed and heard a response quickly from Spot that our claim was accepted. So far, Spot has been a pleasure to work with! Thank you!
By Leanne O.
Response from Spot Pet Insurance· Sep 22, 2026
We love hearing this, thank you for sharing, Leanne! Wishing you and your fur family good health. ~The Spot Family
Very easy and quick claims process and received my payment very quick!!
By Stephanie K.
Response from Spot Pet Insurance· Sep 22, 2026
We love hearing this, thank you for sharing, Stephanie! Wishing you and your fur family good health. 🧡
Claim was processed quickly and the app is super easy to use, funds deposit via direct deposit in just a few days.
By Bill D.
Response from Spot Pet Insurance· Sep 22, 2026
Thanks for sharing your positive experience with us, Bill, and thank you for being a part of the Spot family! 🐾
I love SPOT Pet Insurance! My dog, Chica, recently had to have CCL surgery and they were so quick to respond after I filed the claim. I can highly recommend them for other pet owners!
By Beth
Response from Spot Pet Insurance· Sep 22, 2026
We are incredibly moved to hear we could help your dog. We appreciate your kind words and loyalty! 🐾
Customer service is excellent. Always answered questions that I had. Very helpful with any concerns.
By Judy L.
Response from Spot Pet Insurance· Sep 22, 2026
Hi there, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family
The process for filing a claim is very easy. The reimbursement was very fast. I would recommend this pet insurance to any pet parent!
By Meredith R.
Response from Spot Pet Insurance· Sep 10, 2026
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions. ~The Spot family
