Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
137 reviews
SpidervpnSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Use a free Spider VPN router in your home and protect all your devices like Kodi Boxes, Smart TV’s, Mobile Phones, Laptops, Computers, XBox, PlayStation, Apple TV and any WiFi Enabled device from prying eyes.
Spidervpn (spidervpn.org) has 137 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
137 approved reviews, newest moderated first
Great customer service. I Am not very good with technology but the man who worked there was great. Explained everything really well and really took the time to help me. I would recommend to anyone! Thank you
By Ross F.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
Spidervpn is great service and would highly recommend to anyone who is looking to make there network private, support is great also, I had a question and had my answer fast!
By Nathan T.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
Good bit of kit unreal range. Ideal for streaming movies.
By Nick De B.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
Brilliant service and customer care. Highly recommend using them
By Kyle G.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
Fantastic service gone above and beyond my expectations.
By Gareth V.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
This is brilliant I would definitely recommend it x great customer service 😁
By Deborah P.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked . It seem s my router doesn’t work at all . I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat . If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.
By Cliff C.
Response from Spidervpn· May 2, 2018
Hi Cliff, Sorry to hear that you have an issue with your router, Please get in touch with our live chat team and they will make sure your problem is fixed. Also, we are now offering home visits to some areas in the UK so we will be sending out an engineer to fix it for you if your problem still persists. Regarding the Phone support, We will be adding phone support team in the coming period to cover that as well. Regards, SpiderVPN Team
Great customer service, I had the poor chap from the help desk helping me spring my vpn router back to life for over an hour, they remained helpful and polite throughout. I now have the latest firmware and lightning speeds (only lost 2 mbps off my usual connection without vpn) I highly recommend this service
By Steve K.
Response from Spidervpn· May 8, 2018
We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.
