SpidervpnReviews of spidervpn.org

If I could give 0 stars I would. Spider Pro Router stopped responding 2 weeks ago. I raised a ticket which has only received two responses (one to ask my MAC address - relevant, and one to ask if I had tried connecting via cable which I had detailed in the original description). No help has been afforded at all which has resulted in me being left with a service I have paid for which doesn't work. I have raised a couple of chaser tickets which either just get closed or merged with the initial ticket so support are looking at these, just not choosing to do anything with them. The service used to be great but has sadly deteriorated and with no other way or contact (no phone number or email) you are stuck to raising a ticket which appears to get ignored. Unfortunately cannot now recommend.

Been with Spider VPN for around 8yrs and during this time it's been a very good service, totally reliable. I've got the spider pro router and over the last two weeks it kept dropping connection. Tried flashing the firmware, hard resets, all to no avail. So raised a couple of tickets with support and they've been amazing. Quick to respond once the ticket was picked up and at times literally having an email conversation for two days whilst the problem was diagnosed and corrected for me. I had to manually update the firmware and they talked me through this and ironed out some config at their end. Couldn't ask for more. So why not 5*...the agent(s) I dealt with were amazing, however it did take a couple of days and support tickets before my issue was picked up. Had this been picked up within 24-48 hours it would have definitely been 5*. Definitely recommend if you're looking for a VPN provider.

I have been a Spider VPN customer since 2018, and I can confidently say it is one of the most reliable VPN services I have used. I have the Pro router installed at home and the app set up on all of my family’s devices, providing seamless protection across the board. While I experienced a minor issue during the initial setup, the support provided was helpful, and I have not encountered any problems since. The service performs exactly as expected and has been invaluable for secure access to UK content while travelling abroad, as well as for maintaining privacy when accessing international sites from the UK.

I've been a client with Spider since the very beginning... I've had a few minor issues, most of which over the years have been successful... I read that people saying they couldn't or can't get in touch.. Well (N01)...login to your account and raise a ticket and you will receive notification that your issue is being looked at.. (No2)..send an an email to sales at spider .org vpn They always respond...it takes a few hors to a day...but they'll sort yiu out I can only sing the praises of all the people at Spider

I have not been able to access their services for the past 8 weeks. I have tried continuously raising this by opening a ticket which keeps coming up with an error message. Without a contact number or email number or chat line there is apparently no other way of communicating a problem with the service. I think this is very poor customer service as there is no way of communicating with them. I have already lost 2 months of service which looks like to continue.

Had problems with BBC Iplayer on my TV and Iphone. They sorted this out. All working now.

Is anyone currently having problems with Spider VPN connecting to BBC iPlayer and ITVX? I have been with them for almost three years but there is currently a problem and despite trying everything their customer support suggests, nothing is working and I’m currently getting no admission there is a problem, coupled with radio silence!

I purchased a 2 year vpn product from spider vpn in September. For the past 2 weeks I unable to access the service. I have raised this with spider vpn customer service online ( apparently this is the only way of contact ) The support given from customer Service has been very poor. They take nearly 24 hours to reply and when they do, they are unable to resolve the issue. I have asked for someone to contact me to which I stil have not had a reply. So basically I have paid for 2 year service but I am unable to access the service. I would not recommend this vpn provider as I have experienced very poor customer service.