Spectro-UVReviews of spectro-uv.com

Quality and delivery time were OK. But you miss to send me the tracking shipment information.

OK. This is as honest an opinion as I can give. The product works perfectly, although I do think it is overpriced. However, with so few retailers selling products with a similar specification, there is little that can be done about that. For a high-end product with a premium price, I was disappointed to find the product label on the case peeling away at all four edges, making the unboxing experience feel more like receiving a TEMU product than a premium one. I was very impressed that, before dispatch, a member of staff realised the product was being shipped to Spain and emailed me to offer a European charger. I was less impressed that this wasn’t an option during the purchase process, although I appreciate it was available for some other products. I was also less impressed that, during dispatch, the package was inadvertently marked as “buyer responsible for duties and taxes”, even though I had already paid these during the purchase process. That said, I was incredibly impressed by the customer service team, who resolved the issue quickly and professionally. Unfortunately, it still cost me €20 in phone charges, and the mistake delayed delivery despite my paying extra for three-day shipping. It may sound as though I am unhappy, but that is not the case. The product itself is excellent, and the customer service was impeccable. I was simply unlucky enough to bear the brunt of a couple of avoidable oversights. Finally, I was genuinely pleased that you were willing to do business with a customer in Spain… even if Trump might have other ideas! 😄

Everything was good from the beginning, good customer service.

Everything went as planned.