SOS Online BackupReviews of sosonlinebackup.com

I am clueless when it comes to computers; SOS people were patient, persistent, and encouraging while walking me through what are not complicated steps - option after option was offered to help me configure (how do you like that word!) and schedule backups -YouTube videos, live help, etc until I got it.

Great product and terrific technical support!!!

I wanted to resell their services, they suggested I use commissionjunction.com, which I did and never received commission (CJ kept saying it's SOS not authorizing the commissions, SOS just ignored me). I then became a proper reseller, had some good and some bad experiences, though mostly bad towards the end - bugs in the software doing things like cache folders filling up clients' hard drives completely, and they HARDLY EVER responded on my support tickets towards the end (closed them without responses), so I had enough and cancelled. Then they kept billing me and ignoring all my requests to cancel - I eventually had no choice but to cancel my entire credit card to get out of it! I now use idrive.com instead.

Has been a great source of comfort knowing that I have this backup and can access it from anywhere. No problems using it.

I'm new with the company, but the sales and billing representative make me feel like I was a current client. Very happy with the company and its employees, Thanks

I've been with SOS Online Backup (consumer, not business tier) for 3 years. Everything seemed OK for general day to day backups and restores. Then, last week, the worst happened; I had to do a restore of 6TB. Now, I'm not expecting instant restores and the data I backup I can live without for a week. So, when the restore started and I was getting between 50-200Mbit/sec restore times, I was happy. I monitored traffic and I could see the usual network peaks and troughs that you would expect with a consumer ISP, but I was averaging 130Mbit/sec over 3 days. Then, after a few days, this dropped to 30-35MBit/sec with no peaks and troughs - I never got below 30Mbit/sec and never above 35MBit/sec for 24 hrs. So, I phoned the support line and spoke to a technical support agent to explain that it looks like they were throttling my connection. The conversation went on for 20 minutes with the agent speaking to me like I was dumb and would just take his word for things. The gist of the conversation was that they do not throttle connections and that 30Mbit/sec was considered an excellent speed and IF I was previously getting 50-200Mbit/sec then I was a very lucky man as this was not expected! I suggested that I must have been very lucky for 3 days; having traffic rates almost flatline from them (but not other sites I tested, e.g. speedtest.net & google drive) then surely this pointed to throttling? No Sir, this was down to my connection and usual internet traffic. Now, I not a network engineer, but I have worked in IT for 30 years, so I know BS when I hear it! So, for all the 5 star rates here, I suggest you test doing a SIGNIFICANT restore before making your mind up. As I said above, it's great for restoring a few GB. When you get to a few TB, you're outta luck.

Have used the back-up one time and was relieved to have my data restored. The customer service is great.

Great job SOS!