Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,119 reviews
SonixSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automated transcription, translation, and subtitling. Trusted by millions of users.Fast, accurate, affordable, and secure. Sonix is SOC 2 Type 2 compliant.Search transcripts, share transcripts, dozens of export options, integrations, subtitles, captions, and full API.Sonix overview: https://youtu.be/FXEL7TOKEXAIntroduction to Sonix: https://sonix.ai/introduction-to-sonixSonix pricing: https://sonix.ai/pricingSecurity: https://sonix.ai/security
Sonix (sonix.ai) has 1,119 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 3 reviews with 3 stars · Clear filters
un peu cher quand meme surtout que j'ai l'abonnement et quand on transcrit et traduit on doit payer en plus,on n arrivait pas a debiter sur le compte car pas assez sur la bpaid...oui mais il faut 3 ou 4 jours avant que l'argent arrive de ma banque a bpaid.par la poste c'est fait de suite mais je suis souffrant je ne sais pas y aller .dommage je l'aurais fait de suite pour etre tranquille et payer ! sinon le service fonctionne tres bien
By ERIC D.
I've been using Sonix for 2 years now for transcribing e-learning classes taught in Italian I then create the subtitles for. Overall, the transcription is good, and 2 years ago it was the best software around among those I could test. The reason of the 3 stars is that there has not been the minimum improvement over these 24 months, and being a paid service, not even cheap, one would expect the team is constantly working on improving the software and gathering feedback. I've been writing them about a constant spelling/grammar error that would be super easy to fix (I even provided the detailed explanation connected to linguistics that the IT team could use to write a very easy code to avoid that recurrent error), but it's still there after 2 years. All the other recurring issues are there as well: the software is not capable of understanding Italian verb forms that include pronouns and constantly writes the word RAW for any "ro" sound at the end of a word, and other similar things. It's really a pity there has not been any improvement. I would also be happy to collaborate with the team as Italian linguist providing practical feedback and suggestions. Another big con is that for subtitles one has to use the normal transcription and manually split the subtitles, because the subtitles feature does a terrible job at splitting sentences following the syntax.
By Elena P.
Had to pay double the price for an interview transcription because the system decided to transcribe an old interview which I did not need first, instead of a newer one the transcription of which I needed. This led me to waste money. Otherwise, in terms of the service, the transcription quality is good and able to recognise multiple English accents.
By Valentina B.
