Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Solid Disk Direct
Solid Disk Direct – Commitment to Comprehensive IT Solutions and Customer SatisfactionSolid Disk Direct is a leading global provider of IT hardware and services, committed to delivering high-quality products and solutions to businesses of all sizes. Since our inception in 2018, we've built a reputation for providing reliable, cost-effective equipment that integrates seamlessly with existing IT systems. Our customer-first approach ensures that we meet and exceed expectations with prompt delivery, excellent performance, and professional service. Whether you're a small business or a large enterprise, Solid Disk Direct is your trusted partner in achieving technological success.At Solid Disk Direct, we understand that technology is the backbone of modern business operations. That’s why we are dedicated to providing high-performance IT hardware and comprehensive services that empower businesses to stay competitive, improve productivity, and streamline their operations. Established in 2018, we’ve grown to become a trusted global provider known for our commitment to quality, reliability, and exceptional customer service.Our mission is simple: to offer cost-effective IT solutions that meet the specific needs of our clients while maintaining the highest standards of quality and performance. Whether you're in need of enterprise-grade servers, data storage solutions, or network equipment, we have you covered with products that integrate seamlessly with your existing infrastructure.Our Products and ServicesSolid Disk Direct specializes in a wide range of IT hardware products, catering to businesses of all sizes. From small offices to large-scale enterprises, our offerings are designed to deliver maximum value while ensuring compatibility with your current systems. Our product catalog includes:· Servers and Workstations: Robust, scalable server solutions to meet the demands of your growing business.· Data Storage Solutions: High-performance storage systems that ensure reliability
Solid Disk Direct (soliddiskdirect.com) has 25 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Je suis un passionné de matériel informatique et la performance est ma priorité absolue. Cette enseigne a redonné du peps à mon quotidien. J'ai commandé des disques ultra rapides et le résultat est bluffant. Les tarifs sont agressifs pour la qualité offerte et la livraison a suivi. Fini les lenteurs, mon ordinateur dévore désormais les tâches les plus lourdes. Je ne reviendrai plus jamais en arrière. L'opportunité est là et elle est formidable. Partez sans hésitation, vous ne serez pas déçus.
By Hammond
Dishonest Exchange
I was told the USB interface port was on the back of the printer upon ordering it and confirmed again after ordering it via email (so I had it in writing) and of course, I received it and there is no port. I can't open my store as planned because now I need to find a new printer!
By Caiti B.
Horrible Customer Service
I am extremely disappointed with both the product and the customer service I received. I ordered what was priced as a new printer, but instead received what appeared to be a used printer. To make matters worse, it was poorly packaged and arrived damaged during shipping.
When I contacted customer service for assistance, I was met with nothing but frustration. I was repeatedly given the runaround, transferred between representatives, and never received a satisfactory resolution. Despite the company's stated return policy, they have failed to honor it and have provided little to no support in resolving the issue.
As a customer, I expect to receive the product I paid for and reasonable assistance when problems arise. Unfortunately, this company failed on both counts. Based on my experience, I strongly recommend purchasing from a different company that stands behind its products and values its customers.
By Brian M.
Look elsewhere for your needs
I purchased an open box printer that had 2 pages printed on it. After receiving, I unpacked the printer and found the toner cartridges were not removed prior to shipping, and they all exploded in the printer rendering it unusable. I attempted several time to get this resolved through SDD customer service. Initially they were going to send a replacement, but never did. I contacted them again and received no replies for replacement or refund. After several attempts, gave up and filed a complaint with the Better Business Bureau which was subsequently closed as they received no reply from this business.
By Sheldon P.
Unfulfilled RAM Order, won't refund me.
I ordered DDR5 RAM through them, they chose not to fulfill the order due to increase cost upon fulfillment. They offered me 1 stick of RAM instead of 2 for the price, I declined and they agreed to cancel and refund my order. I gave them several weeks to make the refund, they stopped responding to my email requests so I had to file a dispute with my Credit Card carrier. Highly unprofessional.
By gatorjosh
Avoid at all costs!
I ordered a keyboard from the site on 6/10/2025. When I received it, it turned out to be refurbished, even though the listing didn't say that it was. I reached out and asked them about it, and they told me that most of their items were refurbished even if not clearly indicated as such. I was willing to let that slide, and let slide the fact that the lights on the keyboard were out of sync and not working properly, but within a week or two, it began to have more serious problems; mostly either not registering keys pressed, or registering a single press as anywhere from 2-5 presses. I reached out to request a refund on 7/2/2025, and after going back and forth with them they sent me an RMA and tracking label on 7/10/2025. I sent it back on 7/25/2025, and the tracking number indicated that they received it on 8/5/2025. Now, almost 3 months later, not only have I not received a refund, I can't even get a response from them. I've sent 6 emails to every address they have listed, and not one has even been acknowledged. I've also tried using the support chat on their page; the first time, the rep apologized, said he was "looking into it" and that I should get an update soon. A week later, I tried again, and the chat just kept disconnecting me. So now I'm out $150, have no keyboard to show for it, and my only hope is that my bank lets me dispute the original charge. Do not use this company under any circumstances, unless you want to be ripped off.
UPDATE: 01/16/2026 -
The company tried to get this review taken down as defamatory, but I sent TrustPilot all the documentation I had, and they decided it was pretty accurate. Afterwards, I thought I might finally have the attention from someone at the company, so I sent another email to every address I had for them. Within hours, a representative reached out to apologize and say the refund would be issued in the next few days. A few days later, they reached back out saying that they couldn't refund my original payment source and to please give them a Paypal or Zelle account to refund it to. I sent them the info within 24 hours. Now, 2 weeks later, still no refund, and they've once again ghosted me. At this point, I'd be happy just to get back the broken keyboard (a broken keyboard that I paid over $150 for,)so I could use it for parts.
Update 2/5/2026:
I filed a complaint with the Better Business Bureau, and a day after they forwarded it to the company someone reached out to me to say the refund had been completed; I checked Paypal, and after 6 months and far, far too much effort, I finally got my money back. Still can't say I'd recommend doing business with them.
