Solawave Inc.Reviews of solawave.co

I came across this wand nearly a year ago when it was only obtainable in the US. So firstly I look after my skin so wasn't sure whether I needed it. However, I bought it and on first use it gave a real glow to my skin so I am a devotee and it's definitely worth a 5+ star rating as far as I am concerned. Also the Customer Service is great !

I bought some items as a Christmas present for my girlfriend. I live in Hong Kong and received an email to say that there were multiple attempts to deliver my package but no one was home. I knew this was not the case as I was at home the whole time. I contacted customer service and they did an incredible job to try help me locate the parcel. I spoke to Kat and she kept sending me emails to see how I was getting on- and she reassured me that they would make it right if the parcel was not found. The local post office finally found my parcel. This issue was not the fault of Solawave, And Kat and her team did an incredible job of helping and reassuring me. Thank you all so much.

Firstly, I’m enjoying my solawave wand and serum very much. It’s a super easy addition to any routine. My review is more about the customer service though. I wrote an email asking about a replacement charger as I lost mine. I don’t think an hour went by before I received a response with information on how they could help. I got side tracked and forgot to respond to them so I got a follow up email asking if they could help. They were hoping for some kind of proof of purchase but I couldn’t find the receipt. Janica asked for a photo of the wand and that sufficed. She sent me a preloaded link to complete the $9 purchase and I got shipping confirmation within minutes. I find it increasingly rare that companies devote real time and energy to making customers feel important and appreciated. This process felt like I was chatting with a friend. I rarely write reviews but felt compelled to after this experience.

I received my first Solawave skin care wand and complex serum the first week in December. I thought I would treat myself to a Christmas present. I was so excited when my package arrived. After I opened my wonderful present. I carefully read the instructions and watched Solawave tutorials. I followed all instructions and turned on the wand! Oh no to my surprise the wand would not turn on or the sensor light in the head would not light up. I went through all the instructions and tutorials again. The wand still would not turn on so I sent Solawave customer service a Gmail. I thought oh no I have to deal with customer service! Well to my surprise Janica with customer support easily and politely walk me through all steps necessary trying to get my wand to turn on. Nothing she suggested helped my new never used wand to turn on. Janica wasted no time assisting my problem and trying to troubleshoot the wand. The troubleshooting didn't make my new wand turn on. So Janica immediately gave me a new order number for a totally different wand! Customer support was so polite, fast, and efficient. I am 60 years old and have dealt with a few customer service throughout my years! Solawave was easy and wonderful to deal with! Thank you Solawave! I hope your product is as amazing as your customer service is! Sincerely A real customer Nicola!

1st of all, I love Solawave products and yes, they work. At least they do for me, and the people I have gifted it to. Kat was absolutely amazing through 2 warranty replacements. As a person with 98% customer service background, I can tell you that what she does, and how she does it, ensures I will 100% keep coming back to purchase Solawave

I am a 64 year old woman and I can see a marked difference in my texture and firmness on my skin. I loved it so much I purchased 3 more to give to my family. I would highly recommend this product and this company.

Kat is amazing. Million dollar raise. No less!

I’ve been reading reviews for the SolaWave wand for a while and have seen mostly good reviews. The BOGO Black Friday special was the push to make me try this out. ($200 for a device is more than I would typically spend, and I was a little leery when my order took a bit longer than I expected to process/ship.). I emailed customer service to follow up on 12/4, and received an incredibly fast response from a customer service rep named Kat, who not only followed up on this, but TRACKED my order until received. One item was missing, and again, she responded almost immediately to get this resolved. Missing order is in the works. There are lots of start ups that just want to turn a profit, but when the team is 💯 in getting this taken care of, it leaves good marks in my book. Thank you Kat for your exceptional customer service!!!! I can’t wait to put this little gadget to good use!