Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,334 reviews
Solace HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
My advocate has been keeping me updated on everything and making sure that if I have any questions or concerns that they are addressed immediately.
By Damon H.
Response from Solace Health· Aug 10, 2026
We're delighted to hear that our advocate has been keeping you well-informed and promptly addressing all your questions and concerns. Thank you for sharing your positive experience!
I have the best advocate on this earth. She’s caring, professionalism is unmatched, and she always goes above and beyond the call of duty. Love you Ms. Leonia
By JULIA B.
Response from Solace Health· Aug 7, 2026
We are so glad to hear such wonderful feedback about our team member's dedication and professionalism. We truly appreciate you sharing your positive experience with us!
i had an "appointment" with a solace advocate today. i waited 30 minutes for them to never show up, and then when i reached out for an explanation, they just gave me reschedule options and AI responses. totally unacceptable for a company that's supposed to be making my life easier. 0/10
By Sara T.
Response from Solace Health· Aug 7, 2026
Hi Sara, we are so sorry you went through this, waiting 30 minutes and then getting an automated response instead of a real explanation is not okay, and it's not the experience we want you to have with us. We do want to clarify one thing, that first appointment was your physician intake call, which is a separate step from meeting your advocate, and sometimes our physicians run behind on other calls and have to reschedule. That's still on us to communicate better, and we're sorry it fell short this time. We can see you already spoke with one of our customer service representatives and weren't able to get rescheduled, so we'd really love the chance to make this right for you. Please give us a call whenever you're able and we'll get you taken care of 💚
Melissa Salter stays on top of my needs constantly. She helps coordinate with my doctor things that I need for my Healthcare. She covers every issue I have with care and compassion.
By Blake and Shannon M.
Response from Solace Health· Aug 7, 2026
We're so happy to hear that your advocate is consistently meeting your needs and coordinating with your doctor. Thank you for sharing your positive experience with us!
Maddie was awesome. She was able to assist and procure the results we were hoping for.
By Rose N.
Response from Solace Health· Aug 7, 2026
We're so happy to hear that our team member provided such excellent support and was able to achieve the results you were hoping for! Thank you for sharing your positive experience with us.
Amanda really cared about me and my health and helped booking appointments. She was a gem!!! need more like her! Kevin Randolph
By customer
Response from Solace Health· Aug 7, 2026
We are so happy to hear about your positive experience and appreciate you sharing your kind words. We value your feedback!
Krystol helped me a lot really enjoyed my time with her however I didn’t realize I had to pay for it so I’m having to discontinue it and I hate it but that’s the way it is
By Gail F.
Response from Solace Health· Aug 7, 2026
We are happy to hear you enjoyed your time with Krystol. We understand your situation and regret any misunderstanding regarding payment. We appreciate your feedback.
I feel that everything that needs to be done, has been done. Very helpful coming up with the services that I need assistance with.
By Barbara G.
Response from Solace Health· Aug 7, 2026
We're glad we could assist you with your needs. Thank you for your kind words!
