Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,334 reviews
Solace HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
Maydel is very communicative, very compassionate and listens to my healthcare needs in a thoughtful way
By thriftyspender
Response from Solace Health· Sep 10, 2026
We're so happy to hear that your advocate is communicative, compassionate, and thoughtful in addressing your healthcare needs. Thank you for sharing your positive experience!
Your representative Shawnna, did an excellent job working on my behalf to make sure my needs were taken care of by the right people. I will continue to rely on her experience and professionalism in the future. Thanks for caring.
By Shirley
Response from Solace Health· Sep 10, 2026
We are so glad to hear about your positive experience and that our representative did such an excellent job ensuring your needs were taken care of. We appreciate your kind words and look forward to continuing to support you.
Niki has been very diligent about helping me navigate the GLP-1 bridge program. It didn't work out for me, but it was not because of Niki. She was very helpful, very positive, very supportive.
By Lynn
Response from Solace Health· Sep 10, 2026
We appreciate your kind words about our team member's support and diligence. We're sorry the program didn't meet your expectations, and we value your feedback.
Wonderful, friendly, helpful consultant.
By Karen
Response from Solace Health· Sep 10, 2026
We are so happy to hear that our consultant was wonderful, friendly, and helpful. We truly appreciate your positive feedback!
No meds yet for me, but Michele has been a great help getting me prepared for this lifestyle change.
By CARLA
Response from Solace Health· Sep 10, 2026
We're glad Michele has been so helpful in preparing you for this lifestyle change. We appreciate your feedback.
Solace has a better ability and knowlwdge of where to research for available services and opportunities that is beneficial to my son. They also help us make knowledgeable decisions with their research.
By Ricky L.
Response from Solace Health· Sep 10, 2026
We're so glad our research and guidance have been beneficial in helping you make informed decisions for your son. Thank you for sharing your positive experience!
I had four interviews scheduled and no one from Solace ever showed up. In all cases, no one from solace reached out to me to apologize and/ or explain. After the last missed appointment, I called Solace to register my complaint. I was told - seriously- that it was due to my Iphone. Worst customer service I have ever experienced. The company should be investigated for fraudulent service to seriously needy customers who are looking for help. Staff uttered all the right sympathetic phrases, but did nothing to correct their errors. No solution was proposed or provided.
By Susan
Response from Solace Health· Sep 10, 2026
Hi Susan, we are so deeply sorry, four missed appointments with no explanation, and then being given an excuse instead of a real answer, is completely unacceptable. We've requested more information so our team can look into this and get it to the right people.
Very helpful
By Janet R.
Response from Solace Health· Sep 10, 2026
Thank you so much, Janet!!
