solid experience with customer service…
solid experience with customer service during purchasing process
By Christopher R D.
Response from sofabed.com· Sep 5, 2026
thanks Chris, we appreciate your feedback. thx Dave
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
214 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
sofabed.com (sofabed.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
214 approved reviews, newest moderated first
solid experience with customer service during purchasing process
By Christopher R D.
Response from sofabed.com· Sep 5, 2026
thanks Chris, we appreciate your feedback. thx Dave
Purchase was simple delivery was quick delivery guys were great. They actually showed up early something I’ve never seen before. Everything went great.
By Chuck B.
Response from sofabed.com· Sep 5, 2026
Thanks Chuck, we work hard to beat the set expectations and continuously set the bar high. We appreciate your kind words. Thx James
I needed some hand holding on the phone to make sure what I was buying would be the best solution for my needs and space. James walked me through my options and also helped me with setting up payment plan. He was understanding of my situation, made recommendations, and very professional as well as friendly . The delivery was very quick and it was a pleasure to deal with everyone involved.
By betty
The main office was very helpful when we had to make a change to the delivery schedule. The delivery guys were efficient, professional, and thoughtful.
By Janet
From placing the order to the delivery and set-up, the Sofabed team was great.
By Kristin
Love the couch! Great quality, love the light grey color, easy to turn into bed. The delivery was on time and smooth, proper white glove delivery, the delivery company kept me posted and called 30min before arriving. Overall excellent service. Highly recommend!
By Marion F.
The best customer service yet thank you very much :))
By Roza M.
Nice customer service
By Josef R.