Very helpful and fast
Very fast and helpful staff. Transaction very quick and simple with friendly staff. All question answered and explained.
By Joseph
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
700 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From scenic mountain vistas to secluded paradises, your Smoky Mountain vacation awaits! Colonial Properties Cabin and Resort Rentals offers affordable and luxurious cabin, chalet and condominium rentals in Gatlinburg and Pigeon Forge, Tennessee. With over 200 amazing vacation rentals, we have something to accommodate every need and budget. Our vacation rentals feature breathtaking Smoky Mountain views, bubbling outdoor hot tubs, fun-filled game rooms, soothing indoor jetted tubs, swimming pool access, Wifi Internet, crackling fireplaces and so much more! Contact us today to plan the perfect Great Smoky Mountain vacation getaway.
Colonial Properties Cabin & Resort Rentals (smokymtndreams.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
700 approved reviews, newest moderated first
Very fast and helpful staff. Transaction very quick and simple with friendly staff. All question answered and explained.
By Joseph
Very easy to reserve online. Great site with great pictures
By Erica
So far it has been good
By Susan
I dealt a lot with Elizabeth. She was the only person I spoke to from all of the companies I called who actually took the time and cared about me and my vacation. She was such a huge help and I cannot wait to be in my cabin for a week!! The extra perks from Colonial make it that much better! Thank you all!!
By Josh M.
Making our booking couldn't have been simpler! The lady I spoke to was warm and friendly and very helpful, we are looking forward to our stay in August!
By Donald
When I was reserving the cabin online the summary showed that the 3rd night was free but after putting in my information and hitting submit the 3rd night free disappeared and I was charged a different amount. I called and was told the March special was 4th night free but that is not what showed when I was reserving online. They would not honor the 3rd night free. Hope our vacation experience is better than the initial experience trying to rent the cabin!
By Sherri
This was our first vacation together and we had a great time. These cabin was beautiful and very clean we would definitely stay there again.
By Cory
Very nice cabins. I recommend to everyone.
By Jonathan