Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
SMOKEASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
SMOKEA (smokea.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
719 approved reviews, newest moderated first
Two of my items didn't show. I tried several times to use Route with no success. I give up. I was ripped off and I'm not a happy camper.
By Joseph P.
Response from SMOKEA· Aug 19, 2025
It looks like both of your orders were marked as successfully delivered by the carrier. If you'd like assistance in filing a claim with Route, please feel free to reach out to our support team and we'd be happy to assist.
The order process is easy and it comes quickly
By Brianna R.
Response from SMOKEA· Aug 19, 2025
We're happy to hear you enjoyed your shopping experience. We look forward to providing you with more amazing products in the future!
Very timely great product I would definitely use them again!
By Todd W.
Response from SMOKEA· Aug 19, 2025
Thanks for the great review! We look forward to seeing you back again soon.
Rude, insecure customer service rep "Mark" turned a repeat customer with a delayed package into a "never again" who texts all of their friends and says "ignore the recommendation I made for Smokea, their customer service is rude." Firstly, they don't understand people choose standard because we assume you're a legitimate business that will ship things on time. We don't assume you'll take the better half of a work week to wrap something in bubble and tape a box shut. So when people respond about slow shipping, they LOVE to throw "you chose this shipping!" right in your face, but that's not what we're talking about. You were slow to get it shipped. Secondly, I had a legitimate issue where my package was temporarily lost at a facility. What does Mark say? "You choose that shipping, read the shipping policy." Ok but that's not helpful, my package was temporarily lost. I called and resolved it, literally no thanks to the shipper. Then when I updated Mark with this information, he doesn't say he's happy it's resolved like a mature customer service rep, no, he's still insecure about my complaint of their shipping so he just responds, once again telling me to read their shipping policy. When you're too busy being insecure and defensive to do your job, you're too immature to work in customer service, period. I knew guys like that in high school and I'm glad to hear they're working at places like this instead of having success. THEIR RESPONSE IS PROOF that this company does NOT understand customer service. The only reason my package arrived on time was because I did their job for them, and followed up with UPS about it being at a local facility for 2 days too long. Look at the lies below: They said it wasn't delayed but UPS confirmed it was temporarily lost at a nearby facility for two days, this is why I contacted Smokea and was just repeatedly told to read the shipping policy, and very passive aggressively without any politeness like a normal company. They're so busy being defensive of their slow shipping that they don't seem to even comprehend the issue I had.
By Unhappy G.
Response from SMOKEA· Jun 25, 2025
We're sorry to hear you were not satisfied with our support. However, after reviewing your support ticket we have confirmed that our customer support representative did address your concern and that your order was shipped within 2-3 business days as you selected at checkout. In addition, your order was not delayed and was successfully delivered within the 2-7 business as you selected at checkout. If you are expecting faster fulfillment and shipping times, we would recommend choosing an expedited service at checkout. You can reference all of our fulfillment times and estimated shipping times for each shipping service in our shipping policy at smokea.com/shipping.
Absolutely fantastic experience. I know it may be based on location, but my order arrived in two days and was packaged perfectly! I really look forward to putting in another order knowing how great and fast the service is. If you’re on the fence, hopefully this will help get you where you need to be, which is with Smokea!
By William
Response from SMOKEA· Jun 24, 2025
We're glad to hear your order arrived quickly! Thank you for the great review and we look forward to having you back soon!
What I love most is they have What I'm looking for and a wide variety of good products, but the extremely fast shipping is what keeps me coming back, never had one issues with these guys like I have had with other companies taking forever to ship.
By Melanie A.
Response from SMOKEA· Jun 24, 2025
Glad to hear you're enjoying our selection and shipping time. We're happy to have you as a customer and look forward to providing you with more great products in the future!
I haven’t smoked in 20 years and I was looking for a bong like I had back in the day. I googled it and found it with your company. Ordered it and it was here in a couple of days. Easy to order and quick to receive.
By Mohawked
Response from SMOKEA· Jun 24, 2025
Welcome back and we're happy to hear we had exactly what you were looking for!
My package hasn’t arrived yet my number with the delivery service is wasn’t entered properly which caused my order to be delayed
By John
Response from SMOKEA· Jun 24, 2025
I'm sorry to hear your order was delayed. We ship to the address provided by the customer at checkout. We recommend using the auto-fill feature to make sure your address is formatted correctly before submitting your order.
