Never received product
Never received product, ordered products before no problem. This time however, crickets.
By David B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
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Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
SMOKEA (smokea.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 109 reviews with 1 star · Clear filters
Never received product, ordered products before no problem. This time however, crickets.
By David B.
My banger arrived broken and the return policy and customer service was so bad I just said forget it and let them keep the money EVEN AFTER I PAID FOR THEIR INSURANCE POLICY SPECIFICALLY FOR THIS PROBLEM. Don't waste your money.
By Keith D.
it’s taking a very long time to ship
By William B.
didnt have the pipe i wanted,,out of stock dont work for me
By charles B.
Order hasn't come yet.... Ordered over a week ago. No tracking update....
By C T.
It never arrived
By Larry C.
Ordered an item 2 weeks later hasnt moved at all.
By Nathan F.
Response from SMOKEA· Oct 20, 2026
I'm sorry to hear this. If that is the case, it sounds like your order may have been lost by the carrier. Please reach out to our support team at [email protected] so we can investigate further and find a solution for you.
Don't buy any glass items from them. They're cheap and break easy. They won't do anything about. Absolutely ridiculous. Don't waste your money. Go to Tako glass. It broke after a few weeks. Not 2 months. Bush league company.
By Tim
Response from SMOKEA· Oct 19, 2026
We are happy to replace anything that is received damaged. However, in this case it was regarding glass purchased August 27th and we were contacted regarding an issue on October 19th. In addition, the product had been used. Therefore, the item is not eligible for a return or replacement. For more information you can visit smokea.com/returns.