SMOKEAReviews of smokea.com

Lost package, poor customer service. Avoid at all costs. Rip off.

Had an order with them that supposedly "shipped" on 12/21/20. According to their tracking link it's in Colorado somewhere and hasn't moved even though they said it shipped on the 21st. It's now been 2 weeks.

After one week of nothing after I ordered I contacted them and was told they have no idea what happened to my order and said they would get it out right away and I'd receive a tracking number shortly. Well that was yesterday and haven't heard anything. I hope this isn't normal business practice for them. I don't think I should have to beg for items I've already paid for

I've been ordering from them for years, I haven't had one issue. Love the prices, wide variety of products. Stuff arrives in a timely manner with standard shipping. Best online smoke shop I've used. 👍👍👍

They are a dirty company because they get you to buy the product with shipping options you can pay for where you think it’s going to arrive at the time expected without warning you of their disclosure at first which is already there before you buy so that way they can back themselves up if you don’t receive their package at all and the problem is majority of times a lot of people don’t think about reading long disclosures at first because they just want to buy the product but when you first buy the product you must read their disclosure at first without warning because in their policy if you do not receive the package then they are not responsible and have the right not to give you a refund and because of that I now file a claim which still stays stuck in pending along with my order still being stuck in transit this is a nightmare!!!!!!

I have ordered here many times and had good luck, but my last order I never received the day the tracking said it was delivered I watched the mailman put my mail in the box no packaged. When I e-mailed Smokea I was told it to early to file a claim and later to late. They say they have prof of delivery but I do not know to who or where ,so then filled a complaint with my card company and I got a e-mail accusing me of fraud for the amount of $26$ and something. They said they would alert all other companies of my fraudulent activities. Never did get my order! They unsended the e-mails but I made copies.

Thought the company was decent. Ordered once with no problems. Second time ordering the same product it was significantly lower quality, left a 1 star review and it was quickly deleted. But the first review of 5 stars i left a few months before was still there.