Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
457 approved reviews, newest moderated first
I have been with landline monitors for 10 years and I finally give up and went with Smith Thompson wireless and I very happy since last year. The technician call and show up and just take care the set up in 30 minutes and the system works beautifully. Moi Nguyen
By Moi N.
They were fair and honest. I really like the flat price business model. The technician was efficient and friendly. I would recommend them to any friend or client.
By Brandon S.
Switched from another security company. Great experience. The switch was seamless. Now saving $40 per month and getting far better service. Tech who made the change was efficient, knowledgeable, polite, and answered all of my questions. Well worth the effort to make the change.
By Paula M.
We have been very happy with Smith Thompson home security. Installation was easy, customer service is great and the cost can't be beat!
By krissy N.
I have had an alarm system since 1989 and recently my wife and I moved into a new home. The home was pre-wired and they recommended another alarm company to monitor it, but since I had service with another company for 35 years or so, I opted to use my alarm company to monitor the alarm in our new home. I contacted that alarm company to get things rolling and they informed me that since I had discontinued the monitoring for the 5 months that we were living in an apartment during the months that our home had been sold and the time when our new home was ready to be moved in to that the rate that I had had for the 30 plus years was no longer going to be honored and that the new rate was almost DOUBLE the price that I had been paying. I decided to do some rate checking on my on and I contacted a friend of mine to see who they were using and they said that they had been in the same boat and that now they were using Smith Thompson. I decided that I would contact Smith Thompson and see what they included and the price of such. I was certainly glad I did. From the telephone Customer Service representative to the installation person (Gary Lanting) I couldn't be happier. They were very timely and met the appointment times perfectly. From all the paperwork to the final install, EVERYTHING went smoothly and I am so happy with the ENTIRE Smith Thompson experience. They have a tremendous organization, great rates and really RAPID response. I accidently set the alarm off and Smith Thompson was calling my cell phone within 15 seconds from the time the alarm was tripped. Smith Thompson is a FANTASTIC company and I would recommend them to anybody. Check them out, you won't be sorry. No, I don't own any of their stock, nor do I know anybody who is associated with them. I'm giving this review just to spread the word about a great local company that I'm proud to say that I'm enjoying doing business with.
By RICK T.
We are very happy with Smith Thompson Home Security! The service has always been pleasant & professional, and the price can't be beat. They really make you feel like part of the family and not just an account number. Looking forward to a very long relationship.
By Gerhard V.
Smith Thompson Home Security is excellent! My neighbor recommended them and I'm so glad we changed companies and went with them! They are great!
By Carol Cheney P.
Where to start. First off, the monthly monitoring price is the best in the industry. From the first time I made contact with Smith Thompson to the time the technician left my home following install, my experience was stellar. The salespeople are super friendly, the tech was great and very detailed when showing me how the entire system worked. And the few times I have inadvertently set the alarm off, the call center contacts me immediately with genuine concern. I can't say enough good things about this company and will be a customer for life!
By James B.
