installation
tech was very informative and knowledgeable about the product and services. very polite attitude. very east to talk to. Would recommend Smith Security to anyone.
By Steven E.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
tech was very informative and knowledgeable about the product and services. very polite attitude. very east to talk to. Would recommend Smith Security to anyone.
By Steven E.
Thank you Smith monitoring for providing a reasonable and equivalent monitoring option. I am greatly appreciative of your service from start to finish. Also, Chris G. installed my system and was very pleasant, efficient, and willing to answer questions and demonstrate the system. He is a class act! Thanks Chris!
By Damon C.
Our tech Robert was punctual, called ahead of arrival. He went above and beyond to mount our service where we wanted in our home. If our monitoring service experience is as good as our installation and training service has been; it will be Great! We are very happy customers and will be glad to recommend Smith to our friends and family.
By W. B.
Great work and great installer.
By Clay
Chris was great! He was very professional and provided all the info needed for me to understand how to use everything. He was also very sensitive to my schedule at my office and respected my clients privacy while he worked. I will want him to do every aspect of system service that I need while we are with smith monitoring!!
By Jeff
Chris Grammer did an outstanding job on my install and was very professional and explained everything in detail about my system. Great company and great customer service!
By Joe C.
Smooth, informative installation process. House has a lot of windows, but they were all covered thanks to the various offers at no extra charge. Installer was patient, courteous, and friendly with my mother-in-law who struggles a little with technology. I was pleased with the results.
By Bency N Jose L.
Response from Smith Monitoring®· Aug 3, 2016
Hey Bency, Thanks for the positive feedback! Enjoy your system and contact us if you need anything.
We had an outdated Brinks system being monitored by a Smith competitor. We did research and after much negotiation, retained the service of Smith Monitoring. Our installation was flawless, no problems. We thank Mark for his assistance!!!
By Dena Compton D.
Response from Smith Monitoring®· Jun 9, 2016
Hi Dena, Thank you for sharing your experience with the Trustpilot community. We really appreciate the positive feedback :)