Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
41 reviews
SmartScoutSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The most extensive Amazon brand and product finder ever made. Seller tools that give you a birds-eye view of what is happening on Amazon. Brands, Sellers, and Products in ways that every Amazon seller and professional will have a leg up on their competition.
SmartScout (smartscout.com) has 41 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 7 reviews with 1 star · Clear filters
Even something as simple as copying one of the columns, they want you to upgrade to the next plan. That shows you what type of company this is. Dont waste your time, use Third Party Profits.
By Caden D.
Their website clearly states that the basic plan offers "access to all brand data and features," but when you purchase it, you can only see 20% of the data, and they tell you that you have to purchase a higher plan. This is simply a scam and involves false statements. I recommend working with more honest companies.
By Ahmet
I received an email from one of the SDRs at this company, Stanton Watts, and it somehow got past my promotions filter and into my main inbox. Having never heard of the company or the person, I reported it as spam. Then I got ANOTHER email from the same person, claiming I'd visited their site and thanking me for it and offering to set up a time to talk. I've never visited their site, I'm not an Amazon seller, and I don't care about their product. I reported the second email as phishing, since it's clearly designed to hook me into thinking I've talked to them before and engage. Not true. I don't care if the product is good, I have zero tolerance for this type of bs
By LP
Worst Customer service ever. Be very careful with their UPC scanner or you will waste lots of money.
By Amanda J.
This is quite scam. Shame on you. The chrome extension does not work and says the server is down. I wanted to estimate sales for some competitors and paid 20 Euros, but wasted my time and money. If you want to steal other's money, there are better ways... Stay away of these scammers....
By Behzad N.
Response from SmartScout· Dec 4, 2024
Hey Behzad, we have a 7 day money back guarantee. We are sorry that you didn't have a good experience. Our customer service team would be happy to look in your situation. The Chrome Extension itself is currently free. You also must have jumped into the application. Happy to assist further!
SmartScout auto-renewed my annual subscription without informing me (reminding customer of this is customary in SaaS world). I contacted them for a refund but they refused to give one. Avoid at all costs.
By BZ
Response from SmartScout· Jan 2, 2024
Hello, Thank you for your review. We just wanted to add some context here. We did inform you in our Terms of Use about the nature of these charges, which you agreed to. We also received no communication for any sort of cancelation or discontinuation of the service prior to the renewal. As such, we were not able to offer a refund, out of fairness to our other customers. We have gone in and set your account to cancel at the end of the current period so that no further charges come up. Thank you and have a nice day.
Auto-renewed with no prior notification. When I contacted them to cancel and request a refund, Henry blew me off and basically said sorry, I don't care that you aren't in the Amazon business and never use the application, I'm taking your money anyway. This company is a complete ripoff artist. Beware!
By Rick L.
Response from SmartScout· Dec 28, 2023
Hello Rick. We just wanted to add some clarification here. We informed you during our conversation that all of the details regarding our billing were included in the Terms of Use that you agreed to upon signing up. Unfortunately, the payment was already over 10 days old at the time of your first message, meaning we really had no ability to bend any policies and offer you the refund, out of fairness to our other customers. We fully upheld our end of the bargain. SmartScout always strives to be as upstanding as possible with our customers, while still adhering to our policies. Thank you, and have a nice day.
