Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
Works as advertised. Easy install. Easy to use.
By Kevin R.
Response from Smart Retract· Dec 23, 2019
Hi Kevin—thank you for your wonderful 5-star review! We simply offer the best balance of features and security of any gate in its class. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Easy to install, looks great in my new house !
By Markella G.
Response from Smart Retract· Dec 23, 2019
Hi Markella—thank you for your Retract-A-Gate review and congratulations on your new home! Our safety gate was designed with ease of installation, ease of use, durability, and safety in mind. Please contact us at [email protected], if you have any questions. Thanks, Deanna at Smart Retract.
Awesome. Well worth the price.
By Philip B.
Response from Smart Retract· Dec 23, 2019
Hi Philip—thanks for the awesome Retract-A-Gate review! If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
We love our Retract-A-Gates! They are fairly easy to install and easy to use. The gates are more attractive than most other types of gates because they are unobtrusive - when they're closed across our doorways they blend well and when they're opened they retract right into a holder on the side of the door that you hardly notice.
By Linda W.
Response from Smart Retract· Dec 23, 2019
Hi Linda—thank you for your wonderful 5-star review! Retract-A-Gate is sleek, modern, and aesthetically pleasing. If you ever have any questions, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
I bought from this company back when my kids were small and this was the only retractable gate in the market. It was such a fantastic gate and I sold it used to another family with small kids who were also very happy with it. I recently bought another to control my very large, anxious dog. Wasn’t sure about it for this use, but the dog doesn’t try to jump on it at all. It works like a charm, and is very unobtrusive in our hallway. Love the streamlined look, smooth operation, and easy installation. Glad you’re still making a quality product even though there are now cheap knock-offs. Well worth the money.
By Kristine P.
Response from Smart Retract· Dec 23, 2019
Hi Kristine—thanks for your 5-star review, also for recommending Retract-A-Gate and being a repeat customer! Retract-A-Gate is designed for both children and pets, is certified for the top and bottom of the stairs and can withstand a push-out force of 200 pounds. We offer the best balance of features and security of any gate in its class. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Works great well worth the money
By Jeffrey B.
Response from Smart Retract· Dec 23, 2019
Hi Jeffrey—thanks for your 5-star Retract-A-Gate review! It is tempting to buy something cheaper but the old adage of ‘you get what you pay for’ is very true here as well. If you have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
This gate works very well. Easy to use and looks good. The employees are excellent at customer service. I recommend that if you have a larger dog that chews a lot, do not leave dog unsupervised for long periods of time since no product like this can be destruction proof. I highly recommend this company
By SCOTT S.
Response from Smart Retract· Dec 23, 2019
Hi Scott—thank you for the great 5-star review! Retract-A-Gate is sleek and modern and offers the best balance of features and security of any gate in its class. We take pride in helping our customers, so if you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Better than I even expected. Easy to install. Easy to use, but my 2 year old isn’t able to open it. I can use it one handed. And to top it off it looks great. Very pleased with my purchase.
By Brooke
Response from Smart Retract· Dec 23, 2019
Hi Brooke—thanks for the wonderful 5-star Retract-A-Gate review. Retract-A-Gate is designed to be very easy for adults to operate but would be difficult for small children to open the baby gate. A small child wouldn’t figure out the lock on the Retract-A-Gate baby gate unless they were shown how, since you must push down and turn at the same time (kind of like child-proof caps). Please let us know if you have any questions at [email protected]. Thanks, Deanna at Smart Retract.
