Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
Great customer service
By Bonnie M.
Response from Smart Retract· Dec 27, 2019
Hi Bonnie—thank you for your wonderful 5-star review! We take pride in not only our products, but also our customer service. Thanks, and please let us know if you have any questions at [email protected]. Deanna at Smart Retract.
Fast service, exactly as ordered.
By Edward L H.
Response from Smart Retract· Dec 27, 2019
Hi Edward—thank you for your excellent 5-star Retract-A-Gate review. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Attractive-looking and easy to fit thanks to good instructions, but there the positive aspects end as far as a pet gate goes. I bought this "gate" to keep our rotund, 16-year-old, cat in the back kitchen at night. Our cat is not the fittest or most energetic of animals, but charges through under the gate - even though locked as required - at top speed to get to the other side, where the grass is evidently greener. Definitely a waste of money in our case.
By mps
Response from Smart Retract· Dec 25, 2019
Hi—thank you for your review. We are sorry to hear you are having an issue using the gate with your cat and we’d really like to help. The issue you describe is not typical, so usually with a few suggestions we can help resolve the issue. Please send an email to [email protected] so that we can work with you to evaluate what's happening and help to find a solution. Thanks, Deanna at Smart Retract.
Great solution for the top ana bottom of the stairs where there is limited room.
By John M.
Response from Smart Retract· Dec 24, 2019
Hi John—thank you for your 5-star review. Yes, Retract-A-Gate is excellent to use both at the top and bottom of the stairs! If you have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Your gate does not keep my 4.5 lb. poodle locked in the laundry room. She gets out by using her teethe to stretch the mesh and slides under it. Any suggestions to make it tighter would be appreciated. It's the best looking gate I have ever purchased.
By laurie M.
Response from Smart Retract· Dec 23, 2019
Hi Laurie—thank you for reaching out to our customer service today at [email protected]. Again, we are sorry to hear you are having issues using the gate with your poodle and we’d like to help. The issue you described is rare, so usually there are some simple suggestions we can help you with to solve the problem. We look forward to assisting you. Thanks, Deanna at Smart Retract.
This works perfectly on our banister along the bottom of the stairs. It's sturdy enough to prevent the kiddo from pulling it down, but also really easy to maneuver with just 1 arm. Would highly recommend.
By AJB
Response from Smart Retract· Dec 23, 2019
Hi—thanks for your wonderful 5-star review! Retract-A-Gate is certified for use at the top and bottom of the stairs and can withstand a push-out force of 200 pounds. Thank you for highly recommending Retract-A-Gate. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Very pleased. Fit the space we had planned perfectly. Was easy to order on line and arrived promptly. Would recommend highly.
By Alvarados
Response from Smart Retract· Dec 23, 2019
Hi—thanks for your 5-star Retract-A-Gate review! We are happy to hear it was easy to place your order online and your order arrived promptly. Thank you for recommending our award-winning Retract-A-Gate. Please contact us at [email protected], if you ever have any questions. Thanks, Deanna at Smart Retract.
This is the best gate I’ve ever had! Saw it in my Vet’s office and decided to see if I could find it online and I did! It was easy to install and works so well! I highly recommend it for small children or pets! Thank you so much!
By customer
Response from Smart Retract· Dec 23, 2019
Hi—thanks for your great 5-star Retract-A-Gate review and for your recommendations. We take pride in our customer service, so if you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
