very pleased
great product
By AW
Response from Smart Retract· Jul 29, 2020
Hi--thank you for the wonderful 5-star Retract-A-Gate review. If you have any questions, please contact our customer service. Thank you, Deanna at Smart Retract.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
great product
By AW
Response from Smart Retract· Jul 29, 2020
Hi--thank you for the wonderful 5-star Retract-A-Gate review. If you have any questions, please contact our customer service. Thank you, Deanna at Smart Retract.
These gates work perfectly for our two small dogs. We had an 11 foot opening so we used a 5 foot and a 7 foot gate, one on each wall. Works perfectly.
By Todd
Response from Smart Retract· Jul 29, 2020
Hi Todd--thank you for being the perfect customer! Please contact our customer service at [email protected] if you ever have questions. Thanks! Deanna at Smart Retract.
Great service, high quality product!
By Roger
Response from Smart Retract· Jul 29, 2020
Hi Roger--thank you for your great review! We take pride in our customer service and that Retract-A-Gate is made in the USA. Please let us know if you have any questions. Thanks again, Deanna at Smart Retract.
Packaged well, easy to install, works great. Spent a lot of time researching what gate I could get to work behind a door on the top of our basement stairs, and this works perfectly. Would buy again if we ever needed another retractable gate.
By Jonathan P.
Response from Smart Retract· Jul 29, 2020
Hi Jonathan, thank you for being a great customer! We are always happy to help, so let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
Your gates are perfect in our new mountain home. We have two dachshunds and needed a gate at the top of our stairs to keep our older dog from falling and one for the laundry room so that we can confine the dogs in a smaller area when needed. They work great and are not in the way when they are not being used.
By Melissa
Response from Smart Retract· Jul 29, 2020
Hi Melissa--you sound like the perfect customer and congratulations on your new mountain home. We are happy to hear everything is working great. Please let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
Luv it luv it...looks amazing and flexible. We have been using retract a gates for past 4 years...just bought extra for my 2nd child to add more gates...what can I say my 1 year old is handful.. Gives us security without compromising my interiors....thank u so much for creating such an innovative solution.
By Suruchi
Response from Smart Retract· Jul 29, 2020
Hi Suruchi--we luv having you as a customer too! If you ever have any questions, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
I babysit my 1 year old granddaughters and has always been afraid of the stairs. Found Retract-A-Gate online and life is so much easier now!! My biggest worry is over. They helped me design it, and walked us through installing it. They answered all our questions and were so helpful.
By Donna Q.
Response from Smart Retract· Jul 29, 2020
Hi Donna--congratulations on the twin granddaughters and for being so wonderful to work with. We take pride in our customer service, so please let us know if you have any questions. Thanks, Deanna at Smart Retract.
Best, most versatile gate I have used. You will need spacers to keep the gate off of the baseboards, but that is the only issue.
By Mark
Response from Smart Retract· Jul 29, 2020
Hi Mark,--thank you for being one of the best customers and your versatility. Let us know if you have any questions. Thanks, Deanna at Smart Retract.