Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
Let's be honest, this is the best gate in the game. It costs a lot. And yet, I have 3 now. Explain that one.
By Adam
Response from Smart Retract· Aug 5, 2020
Hi Adam, let's be honest you are one of the best customers in the game too! Thanks, and please let us know if you have any questions. Deanna at Smart Retract.
It really works for us.
By Barbara
Response from Smart Retract· Aug 5, 2020
Hi Barbara--thank you for your 5-star review! It really works for us too!!. Let us know if you have any questions. Thanks, Deanna at Smart Retract.
These gates are easy to install and easy to use. Love that they retract rather than open and close like a gate/door. For me being Canadian, they are quite expensive and I had to pay duty but that is not Retract-A-Gate's fault. Our dollar value is low and it is what it is. Still don't regret buying them.
By Carolyn
Response from Smart Retract· Aug 5, 2020
Hi Carolyn--we love having you as a customer! If you ever have any questions, please let us know. Thanks, Deanna at Smart Retract.
Product looked and worked exactly as advertised. Delivery was timely and our questions were all answered! We love it (actually bought 2)!!
By Pat
Response from Smart Retract· Aug 5, 2020
Hi Pat--thank you for your excellent 5-star review and for being a multi Retract-A-Gate user in your home. We take pride in our customer service, so let us know if you have any questions. Thanks, Deanna at Smart Retract.
Love these gates. Bought two, one for top and bottom of our stairs. The ability to purchase everything individually and the ease of use make them a great baby gate that looks as blended in as much as one could be!
By Jessica
Response from Smart Retract· Aug 5, 2020
Hi Jessica--we love having you as a customer and thank you for being a multi Retract-A-Gate user! If you ever have any questions, please let us know. Thanks, Deanna at Smart Retract.
Love it! We just built our deck and I didn’t want a permanent gate for our dog. This works great. Many compliments and the color matched perfect with the deck! Highly recommend 1
By Margaret
Response from Smart Retract· Jul 29, 2020
Hi Margaret, we love having you as a customer too! Thanks again and let us know if you have any questions. Deanna at Smart Retract.
This gate is perfect for the bottom of our stairs. It keeps our toddler safely off the stairs and is easy to move out of the way after she's gone to be at night. It has a sleek look and not much hardware was needed to install, making damage to our wall minimal compared to other gates.
By Courtney
Response from Smart Retract· Jul 29, 2020
Hi Courtney--thanks for being the perfect customer! We agree, it is sleek, easy to use, and can easily be moved out of the way. If you ever have any questions, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
Quality product - easily installed and used - we are pleased!
By Robert
Response from Smart Retract· Jul 29, 2020
Hi Robert--we are pleased to hear you are enjoying your Retract-A-Gates! If you ever have any questions, please contact our Customer Service. Thanks, Deanna at Smart Retract.
