Carrie Carson is fantastic with her …
Carrie Carson is fantastic with her customer service and knowledge about the dental products.
By SALMAN L.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
157 reviews
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Exam Gloves. Practice Marketing. Promotional Giveaways. Patient Re-care Programs. Automated Recall Texts and Emails. Patient Communications. Scrubs and Apparel.
SmartPractice (smartpractice.com) has 157 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
157 approved reviews, newest moderated first
Carrie Carson is fantastic with her customer service and knowledge about the dental products.
By SALMAN L.
Adam Clayton : Great customer service my supply's is always in time. Great prices!!
By Valleywide Dental I.
I would love to give a shout out about your more than amazing rep Adam Clayton. If we are rating on a 5 star scale he gets 100+ stars from me. Why? He is so professional, kind, helpful, knowledgeable, more than willing to help in any way and just really goes above and beyond in every way he can. He came into our office sat down w/ me and took so much time to help reduce our prices and find great products we would still love. He was so patient with me as we went over my huge list of products. He was a breath of fresh air. So happy and upbeat. He brought such a positive vibe into our office when he walked in. I never thought I would meet such a happy, outgoing rep w/ such a great personality who delivers such great costumer service! :) Adam is a rep who loves his job so much that it simply shows the minute he walks into your office and you meet him. I could so go on and on and on!!! Point is if Smart practice is one of you companies you order through and you haven't met Adam Clayton yet, I fully recommend you get in touch w/ him. It will be sooo be worth your time and you will definitely not regret it!!! You will only wonder why you didn't do it sooner!!! Thank you Adam for making our life so much better, that much easier for us to order and for reducing our costs by way more than just a few dollars. YOU ROCK!!!
By Jen
Our office was hesitant to switch over at first from one of the other well known dental supply companies. We wanted to know what would set SmartPractice above the rest. Beyond cheaper prices, the ease of online ordering, and a great selection of items, what really caused us to be blown away was the exceptional and personal service provided to us by our rep, Paul Fratella. He is kind, helpful, knowledgeable and an all around great person. He truly made the difference for us and is the reason that I recommend SmartPractice to all my friends and colleagues in the field. Paul Fratella really makes the difference and will go out of his way to ensure that our experience with SmartPractice is always outstanding! - Lan N Office Manager
By Lan M.
Hello, At this time I would like to compliment Adam Clayton, for his outstanding service to our Dental office. Adam has repeatedly gone above and beyond normal service levels to make sure that our office was well taken care of and has even personally delivered items that were needed immediately by our office. He has always listened very intently and has shown great competence in his daily interactions with us. This level of service shows the level of dedication that we have come to expect from Smart Practice. We here at Affiliated Children's Dental Specialist would like to thank Adam for all the hard work he does and hope that his company realizes what an outstanding employee they have working for them. Respectfully, Yvette Montoya
By Yvette M.
Our office decided to switch suppliers after trying numerous other companies and being disappointed. Our rep, Paul, has been superb in every way since we started. He is always willing to go above and beyond to help us! Whether its returning, locating, or ordering an item, he is quick with a response, always responding back right away. He is excellent in his attention to detail with our orders and is always letting us know about current specials and promotions. No matter what question I have, he always has an answer or solution to help us! Not to mention Smartpractice has the best prices on supplies and will match competitors pricing. By far, one of the best business decisions made for our practice! -Jill, Dr. Anderson D.D.S.
By Jill S.
This company definitely aims to please, and Paul Fratella is truly an amazing rep. He definitely goes above and beyond to satisfy his customers and he truly cares about your practice. I have had many reps in my years of dentistry, and by far Paul has been one of the best I have had and he has exceeded my expectations. I look forward to a long lasting partnership with him and Smart Practice
By Michele T.
We switched from one of the big three about a year ago after realizing what a hit we were taking in prices. And really, we have not looked back. Paul Fratella guided us to great products and sends endless samples to help us get what we want. If we don't like a product it's easy to return. They really try hard to make the process as easy as having the Rep stop by your office. The hardest part is getting away from that sticky dental Rep from your old supplier. They don't like you saving money.
By Chris C.