Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
40 reviews
SmartmakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartmak Sauna was established in 2005, years of practice, let us understand the needs of various customers. The company has a complete production chain, with excellent quality, and can be purchased and used with confidence. The company now has many types of sauna products, such as: portable steam sauna room, portable far-infrared sauna room, traditional wooden steam sauna room, new-style wooden far-infrared sauna room. These sauna rooms allow you to enjoy a warm and comfortable SPA at home, relax and relieve your stress at home.
Smartmak (smartmakshop.com) has 40 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
40 approved reviews, newest moderated first
The one thing I was not happy with the packaging one of the corners of the side pieces was broken. I felt like it was to much hassle to return. Overall I am happy with the purchase other than the broken pieces as it does not impact the functionality of the unit.
By Carl R.
No me gusta no da suficiente vapor
By Turner
I purchased one of their pop up saunas, which I love, but after 6 months it wouldn't turn on anymore. I sent them an email, and within the hour they responded asking what my issue was, and didn't hesitate to offer to fix it. They mailed me a brand new computer board and "how to" video set up the same day! I use my sauna everyday for health and relaxation purposes. I've had 3 other Saunas and this one is by far one of the best. It heats up quickly, stays at about 132-136. It is comfortable and convenient. Thank you for making it right, and so quickly!
By Valerie H.
i cant begin to explain my appreciation for the team at smartmak. i made the mistake of purchasing an outdoor sauna without measuring or even fully consulting with the wife. when i asked for a refund 2 weeks later they didnt hesitate to give it to me. in 2 days the full sale price was refunded. i cant wait to finish the platform and widen the area to accommodate the big setup in the spring. again, thank you smartmak!
By Fuzz F.
Response from Smartmak· Nov 29, 2023
Thanks for the compliment. It is our responsibility to provide customers with quality services. We look forward to our next cooperation with you.
We had ordered a sauna in April 2023. They did quote us 60 to 70 days for delivery however, it was a lot longer than that. We had a couple issues with shipment and delivery. However, they were very responsive on the email and apologetic. They sent us the missing parts quickly and we were able to assemble it by mid October. The sauna itself is really great! It is made out of high-quality materials and was fairly easy to put together ourselves. It is very visually pleasing and looks great in my backyard. I can’t wait to use it every day !
By Carley M.
Overall I had a pretty good experience with Smartmak. The only reason I didn’t give 5 stars was because there was mistake with my order. I ordered a porch and my sauna didn’t come with one. I emailed James and he responded right away and refunded me no questions asked. I read all the previous reviews for the first time about two months into waiting for my sauna and freaked out a bit, but I was quickly reassured by James via email. He provided an accurate estimate of the arrival to the port and a tracking number when I asked. I am happy with the quality of the sauna and luckily I didn’t have any damage with delivery. I also can’t speak to the electric stove but my wood burning stove works great and installed pretty easily. Though I can’t compare them to other manufacturers out there, for the price and responsive customer service, I would personally recommend Smartmak. I will add however that there does seem to be a real issue with possible delays given that it’s shipping from china. And also the directions aren’t great but I was able to figure out with YouTube vids and extra directions from James mak.
By Bruce M.
The sauna received from Smartmak Shop was damaged with broken wood frame parts and gouges in the wood. James Mak offered to replace it and then defaulted on his commitment. Off to court to recover the cost of this investment. I would not purchase from this company ever.
By Randy S.
We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.
By Sean R.
