SLLACReviews of sllac.com

10829 Central Ave. S, El Monte, California

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The Fair Hearing score

4.0/ 5

Great

523 reviews

SLLAC4.0Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About SLLAC

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you.From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.

SLLAC (sllac.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: sllac.com
Website: sllac.com
Category: Vision & Hearing
Location: El Monte, California
Listed on The Fair Hearing: 2026

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Mar 25, 2022

Poor quality and they deny it

EDIT: My prescription showed a different strength for the left and the right eyes. It was not a single prescription. The fact that you don’t recognize that shows your incompetence. I ordered 2 pair of glasses with progressive lenses. After wearing them for just over a week, I was found I was having a really hard time adjusting to the new prescription. I found that I couldn’t see clearly down the grocery aisle. I contacted customer service to return them. They offered me 50% return after deducting shipping fees. They suggested I check the new prescription with my doctor, so I did. The doctor determined that the lenses, which have different prescriptions, are reversed in the frames- right Rx is in left side, left Rx is in right side - and the strength is a little off. I contacted customer service again and they denied any responsibility. They claim to have 3 quality checks and it must be miscommunication from me. They offered a store credit minus the shipping fees so I can reorder. They aren’t getting anymore of my money. I can’t use the glasses because of the wrong prescription and they refuse to admit their error and correct it without a financial charge to me. It’s very disappointing because I’ve ordered here in the past and have been wearing the glasses since 2019. Because of this experience, I will advise others against using this company.

By Jackie B.

Response from SLLAC· Mar 28, 2022

If you have worn your previous prescription without much problem, we recommend that you can continue to use your previous prescription. Alternatively you will need to consult with your doctor about this. We cannot refund or exchange the full amount for non-quality issues. We first went and confirmed with the factory the internal records of the lens order at the time and the lens prescription was fine. Even if the lenses are reversed, the doctor's measurements you provided are for a single prescription, and most of the values are quite different. It is very unlikely that both pairs of glasses will be fitted reversed and we measure each pair of glasses 3 times at the factory. So there must be some kind of misunderstanding here. We can do the return process for you on our end, shipping costs are not refunded and the rest will be refunded to your shop balance for re-ordering. Your own initiative to re-purchase is in our conversation log, so we treated as an exchange. For exchanges, refunds will be returned to your store credit for you to order again. Shipping costs are non-refundable per our return policy. Please notify us after the return tracking has started to update and the refund will be issued within 12 hours. The refund will be $125.80-$5.95-$3.8 =$116.05 If you do not want to exchange the goods and would like a straight refund, we can continue to negotiate.

SLLAC reviews

523 approved reviews, newest moderated first

Apr 1, 2022
I didn't know it would be shipped from…
I didn't know it would be shipped from so far away. Long wait.
By customer
Response from SLLAC· Apr 9, 2022
We have reviewed your order history and the progressive lenses you have selected need to be custom made and the production time for your glasses is 8 days. Our progressive lenses typically take 3-5 working days to produce. Your order arrived 16 days after it was dispatched. We are sorry to keep you waiting. Feel free to contact us if you have any questions.
Mar 25, 2022
Poor quality and they deny it
EDIT: My prescription showed a different strength for the left and the right eyes. It was not a single prescription. The fact that you don’t recognize that shows your incompetence. I ordered 2 pair of glasses with progressive lenses. After wearing them for just over a week, I was found I was having a really hard time adjusting to the new prescription. I found that I couldn’t see clearly down the grocery aisle. I contacted customer service to return them. They offered me 50% return after deducting shipping fees. They suggested I check the new prescription with my doctor, so I did. The doctor determined that the lenses, which have different prescriptions, are reversed in the frames- right Rx is in left side, left Rx is in right side - and the strength is a little off. I contacted customer service again and they denied any responsibility. They claim to have 3 quality checks and it must be miscommunication from me. They offered a store credit minus the shipping fees so I can reorder. They aren’t getting anymore of my money. I can’t use the glasses because of the wrong prescription and they refuse to admit their error and correct it without a financial charge to me. It’s very disappointing because I’ve ordered here in the past and have been wearing the glasses since 2019. Because of this experience, I will advise others against using this company.
By Jackie B.
Response from SLLAC· Mar 28, 2022
If you have worn your previous prescription without much problem, we recommend that you can continue to use your previous prescription. Alternatively you will need to consult with your doctor about this. We cannot refund or exchange the full amount for non-quality issues. We first went and confirmed with the factory the internal records of the lens order at the time and the lens prescription was fine. Even if the lenses are reversed, the doctor's measurements you provided are for a single prescription, and most of the values are quite different. It is very unlikely that both pairs of glasses will be fitted reversed and we measure each pair of glasses 3 times at the factory. So there must be some kind of misunderstanding here. We can do the return process for you on our end, shipping costs are not refunded and the rest will be refunded to your shop balance for re-ordering. Your own initiative to re-purchase is in our conversation log, so we treated as an exchange. For exchanges, refunds will be returned to your store credit for you to order again. Shipping costs are non-refundable per our return policy. Please notify us after the return tracking has started to update and the refund will be issued within 12 hours. The refund will be $125.80-$5.95-$3.8 =$116.05 If you do not want to exchange the goods and would like a straight refund, we can continue to negotiate.
Mar 17, 2022
Perfect as always
Perfect as always. Love doing business with these guys!!
By Persia K.
Response from SLLAC· Mar 18, 2022
Thank you for shopping with SllacEyewear!
Mar 11, 2022
Not photo chromatic lenses as I ordered!
Not photo chromatic lenses as I ordered!
By customer
Response from SLLAC· Mar 14, 2022
Our customer service will reach you see what happend. As discoloured lenses are special lenses, some customers may encounter your situation after receiving them. In fact, the discolouration of tinted lenses is related to the intensity of the UV rays they are exposed to. If you are not satisfied with our products, we can do an exchange for you.
Mar 3, 2022
Cute glasses!
My glasses arrived nearly four weeks after ordering. Due to my own fault I did not check the tracking option. To get info on the shipping status I called, but never got a call back and my first email went unanswered, the second one gave me the info I wanted (sort of). Be careful to "uncheck" any additions you don't want. I got one I didn't want (phone call was immediately after ordering as I wanted to correct this right away, but since the call was not returned, I ended up paying an additional $4.95. It's not a big deal. Overall I am very happy with the glasses and would order from them again, but I'd be more careful.
By Linda
Response from SLLAC· Mar 14, 2022
Thank you for shopping with SllacEyewear!We apologize for the frustration in communication, our telephone customer service is now suspended.
Feb 20, 2022
good really good
good really good
By Asher P.
Response from SLLAC· Mar 14, 2022
Thank you for shopping with SllacEyewear!
Feb 19, 2022
Excellent customer service
Excellent customer service! My original order was lost in the mail. I tracked it to jfk but it sat there for 3 weeks. Upon contacting the company they immediately replaced my glassed. Unfortunately when I received the glassed I wasn't really happy with the fraim. I was able to return glasses and ordered a new pair. Whole process was super easy.
By customer
Response from SLLAC· Mar 14, 2022
Thank you for shopping with SllacEyewear!
Feb 11, 2022
Excellent products at an even better price.
Excellent products at an even better price. Thank you
By Marlene L.
Response from SLLAC· Feb 14, 2022
Thank you for shopping with SllacEyewear!

SLLACReviews of sllac.com

Rating distribution

What customers rate

About SLLAC

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SLLACReviews of sllac.com

Rating distribution

What customers rate

SLLAC reviews

I didn't know it would be shipped from…

Poor quality and they deny it

Perfect as always

Not photo chromatic lenses as I ordered!

Cute glasses!

good really good

Excellent customer service

Excellent products at an even better price.

About SLLAC

More in Vision & Hearing, California

ZipHearing

Zepp Clarity

DAVID KIND

Aoolia

SLLAC reviews

I didn't know it would be shipped from…

Poor quality and they deny it

Perfect as always

Not photo chromatic lenses as I ordered!

Cute glasses!

good really good

Excellent customer service

Excellent products at an even better price.