Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
SLLACSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you.From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
SLLAC (sllac.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
523 approved reviews, newest moderated first
Been eyeing these red frames for awhile and finally got them, as described, shipping on time and so far not a bad experience. This is my 6th order from this company and so far all my glasses have held up.
By Aoife G.
Response from SLLAC· Apr 12, 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Glasses overall are great. Customer service is not responsive. I sent 2 emails regarding glasses and no response.
By Jan M.
Response from SLLAC· Apr 12, 2023
We apologize for not responding in a timely manner. We had a system problem with our email so some questions were not seen. We are very sorry.
I ordered my glasses almost a month ago. I was tracking them and they failed to be delivered due to “incomplete receivers address” I have reached out to SLLAC multiple times via the email they provide on the website with no response. The only emails I get from them is spam. I am unable to contact the delivery service to try and clear things up because I don’t know what delivery service is trying to deliver. The phone number for the service department is a joke. No one answers and they say leave a message and they will get back to you. This is not the case. I’m starting to wonder if I got scammed out of my money by ordering glasses through them. As of right now I would highly suggest going through a different company.
By Mitchell
Response from SLLAC· Apr 6, 2023
Thank you for your review. We received your email 8 days ago and replied to you on the next day, it seems you have missed our email. As your address is lack of street info, USPS couldn't find a way to send the package. We tried to contact you via different ways but still got no response. Please reach out to us with complete address info via chat on our social media, we can help to redeliver the package or give you a refund if you don't want it any more.
Getting good glasses for the right price was very good. The worst thing about the experience was the time it takes to get the glasses! Also when I attempted to contact your help desk I got no response. I am on my third attempt and still nothing, I can only surmise that your customer service is very lacking.
By Douglas J.
Response from SLLAC· Apr 6, 2023
Thank you for your review. We are very sorry to know we may miss your email. Please reach out to us via chat on our social media with your order number and more information about what happened so we can assist you.
I emailed your service dept requesting a return for exchange within the 14 day policy on Apr. 1 still have no response on how to make the return and an authorization. There's no phone number to call. My glasses have a scratch
By MzB
Response from SLLAC· Apr 6, 2023
Thank you for your review. We're sorry to know the glasses has a scratch and we may miss your email. Please reach out to us via chat on our social media with your order number, we'll assist you to replace the glasses as soon as possible.
I am seriously disappointed in this service and website. I ordered a pair of glasses on 24th February, a few days later, I got an email stating that the frames I'd ordered was out of stock and that I needed to choose an alternative colour or a new frame. I didn't particularly like the other colour but I couldn't imagine going through the process of looking at frame sizes etc again so I went with the alternative colour. You'd think that after such a hiccup, they'd use express shipping or faster processing to get me the glasses on the same time frame right... wrong?! Well on the 13th of March the updates on shipment stopped. It doesn't say delivered or anything, they just stopped. I reached out to the company who asked me to be patient for a little while, so I have. Today, 31st March, still no update and no glasses being delivered. Now I live in the Caribbean so these glasses still have to be shipped from the US delivery address to me and it's been a month. At least customer service responds to emails but I'm super disappointed. I just want my money back at this point.
By Danesha C.
Response from SLLAC· Apr 3, 2023
Thank you for your review. We are very sorry that the delivery of your glasses get stuck for such a long time. We have contacted our shipping partner to reconfirm the package's status immediately. Any updates, we'll keep you informed as soon as we can. For this case, a full refund has been released to you in advance, and again we are sorry that happened.
Took 4 weeks for 1st but I got rimless progressive transition heart shape. I love em. 2nd order of three pair without extras shipped after 6 days. I like them. Way cheaper than buying at store in the US. Worth the wait.w
By Natalie N.
Response from SLLAC· Apr 3, 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I received my glasses within 14 days. They arrived yesterday and the quality is unbelievable. They look and feel great. My roommate paid over $300 for his glasses and mine from SLLAC are 100xs more attractive and the quality is unbeatable. Thank you !!!!
By Mz.Page
Response from SLLAC· Mar 17, 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
