SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®· May 14, 2018

Dear Fiona, Our sincerest apologies that you did not receive you order! We see in the tracking information below, that the package has not updated since it departed the USPS Regional Facility in Jamaica NY. Tracking Number: UA655482683US If you could please email us at: [email protected] we would be happy to reship the package. We look forward to hearing from you soon to quickly resolve this issue!

Response from SleepPhones®· May 14, 2018

Dear Wayne, Thank you for your input! We are continuously striving to improve our products and we will pass along your feedback to the appropriate department. Regarding the SleepPhones® automatically powering off, once the music being played stops for more than 45 seconds the product will enter a power saving mode. The product will not fully turn off unless the power button is held in manually. We do suggest charging the product daily to ensure a fully battery for each use. The product takes 3 hours to fully charge. When charging, please make sure the Bluetooth® module is turned off. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· May 11, 2018

Dear Lisbeth, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size/fabric headband. A proper fitting headband will keep the speakers snugly in place without causing pain. We see that the headband you ordered is in the Breeze material, which can be a little slippery for some skin tones and hair types. We would also suggest trying the RunPhones® material. Our RunPhones® headbands are light-weight with moisture wicking properties to help keep sweat at bay while on the go or sleeping in the warm summer months. Many customers use them to sleep in instead of our Fleece or Breeze headbands because they are moisture wicking and the lightest of our three headband fabrics. Please know that the RunPhones® headbands come in the following three sizes: Small, Medium, and Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing Please note that the RunPhones® sizing is the lower of the two charts. If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk Regarding noise cancelling, the SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise cancelling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block out their partner's snoring. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!