SleepPhones®Reviews of sleepphones.com

Wireless module developed a fault causing the battery to swell. Obviously dangerous to use. Emailed to query re warranty and was ignored. Brought a replacement module out of desperation and it never turned up (stuck with Evri). No response from customer services, only recourse was to dispute transaction through the bank. Will go elsewhere..

The customer service is extremely slow! I requested to return my sleepphones within the returns period, as they were painful on my ears when sleeping on my side. It took 2 weeks for someone to reply to my email and send the returns address. I returned the sleepphones by 48 hour tracked delivery on 23rd September and still haven't received any notification of receiving my return and I still haven't received a refund. I bought this item on 20th August, so it's almost been 2 months that I have been out of pocket. I'm wondering if I will ever receive it, it's a lot of money to be waiting on!

How this was recommended by a major magazine, I'll never know. I purchased the Sleep Phone hoping for a comfortable and reliable solution to listen to music or white noise while falling asleep. However, my experience with this product has been overwhelmingly negative. Firstly, the speakers didn't last long, requiring replacement sooner than expected. This was already a hassle, but then the device stopped charging altogether, rendering it completely useless. Overall, the Sleep Phone proved to be a waste of money. The low quality and lack of durability make it difficult to recommend, especially when there are similar products available at a fraction of the price. Save your money and invest in a more reliable option.

The sound is good, but overall the design is poor. The headphones move around inside the headband quite easily and are off the ears in little time if you move while trying to sleep. The battery pack is clumsy and also moves around inside the headband and puts pressure into the back of head or side of head as it moves if you change positions while sleeping. The lightweight band is quite warm and uncomfortable across the forehead… if you don’t like socks when you sleep, you won’t like this product. I had not the highest expectations, and sadly not even those were met. This is my first review of anything on line. Wait til something better comes out.

I emailed twice (including one minute after I ordered) to say that I actually made a mistake and had wanted to buy the more expensive model. Never received a response from their email. Just ignored me. Very disappointing customer service. I am left with the cheaper version which I didn't really want.

178 nzd is way waaay too much for this product. - It uses dated tech (who even uses micro USB anymore?) - The headband isn't comfortable, the headphones keep moving inside it and slide off your ears. You constantly have to fix it. - Design of the headband I'd terrible. The mechanism sits at the back of your head. The fun part is is has controller on it, so you will keep turning your music off when you lie on your back and the controller will be pressed by the back of your head. - Charging it is a nightmare. You have to remove it from the headband everything you need to charge it - which is everyday. - There's no power indicator. All you know is when it's fully charged. Other than that... nothing. Battery level doesn't show - neither on the sleepphones device itself, nor on the phone it's connected to.

Do not spend the ridiculous amount of money on these headphones! They are not worth it. The cheap ones on Amazon are way better. For starters they are very hard to charge. You have to remove the battery from the cover in order to do so, which is not easy. Next, they have no battery level shown on an iPad. I contacted customer support about this and they said it was just difficult to do, however, the cheap ones on Amazon do it. Next, their customer support is awful. When I contact them about the issues, they sent me back a form letter that even had different fonts in it you could tell it was copied and pasted. Their only suggestion was to return the product for a full refund which I did. Their sound is no better than the cheap ones on Amazon, their comfort is no better than the cheap ones on Amazon. Save your money do not buy this product.

Something in these break down and stop working. Even though they'll send a replacement part, you're quickly out of warranty the next time it stops working and so I've had to purchase a second one. And then that broke and when it happened again to the newest one I had, I was out of warranty again and they wanted me to purchase the product for a 3rd time! Nuts. Their limited warranty speaks for itself and I don't want to buy headphones yearly.