Sleep Direct was very helpful and even…
Sleep Direct was very helpful and even contacted me to make sure that I was ordering what I thought I was ordering. Thank you!
By Jan
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,736 approved reviews, newest moderated first
Sleep Direct was very helpful and even contacted me to make sure that I was ordering what I thought I was ordering. Thank you!
By Jan
excellent service
By Stephen M.
Easy to find what I was looking for
By Louis A.
Beats washing the cpap
By David E H.
I purchased a SoClean unit on the internet. The price was good, there was an offer for a free adapter, so I accepted that and purchased another adapter for my wife's machine which is different from mine. The unit arrived and 1 adapter, which they charged me for. I called and advised that I would dispute the credit card payment if the free adapter wasn't sent. They offered to do so. It arrived approx 5 days later. I then noticed my credit card was charged over $6.00 for shipping. I considered disputing it, as they made a purchase WITHOUT my approval. I have not done so, and don't want to take the time to do so. I thought this rating was more important to do. I know shipping items cost money. Had they sent it with the original purchase, there would not have been a charge, or at least very minimal. The product is good, the price was good, but the unauthorized payment from my account is unacceptable. Because of this, I would not recommend this company because of their tactics. I am in business and would not think of doing what they did to my customers, who I hope will come back again and again. Wow, as I read on, they expect you to agree to a book full of terms to do this review!!!
By kevin T.
Response from SleepDirect.com· Dec 20, 2018
Hi Kevin - I am very sorry about this. I can tell you this in not how these issues are normally handled . Our General Manager has sent you an email and would like to speak to you about how we can make this right. We hope you allow us that opportunity. Thank you. Greg
Very satisfied doing business with this company
By Jean B.
After placing my order I received the Soclean within five days. Have not used this yet. Based on the e-mails from SleepDriect I feel that ordering through you gives me the support needed now and in the future.
By larry
Loved this pillow. I had been skeptical to try it. My son was here and I let him try the pillow and he bought one too. I'm sold on them.
By Glenda T.