Timely delivery and very well…
Timely delivery and very well packaged!! Machine works perfectly and am very satisfied with all.
By SALLY
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,736 approved reviews, newest moderated first
Timely delivery and very well packaged!! Machine works perfectly and am very satisfied with all.
By SALLY
Only wish that I could have purchased a product like this one earlier..
By Jim M.
Shopping on SleepDirect has been a very positive experience. I experienced great product, great price, great discounts and great customer service with my purchase. I requested a special adapter for my specific CPAP during the wee hours of a weekend night (via email). To my amazement, SleepDirect had someone on duty to respond to it immediately so the part was was shipped with minimal pre-shipment delay. I was wowed!
By Wowed first time C.
do not keep word. Supplies late........held up by doctor to provide necessary paperwork.Last supplies in Jan 2019. Just received supplies Saturday, 8 June. No head gear.. suppose to get 1 every 6 months. service not dependable....
By NANCY W.
Response from SleepDirect.com· Jun 21, 2019
UPDATE: We requested that TrustPilot remove this review as it has nothing to do with our company. They refused to do so. We have reached out to the customer as well, but have not heard back. Reviews are important to our company and we will defend the reputation of our company when warranted, and take care of issues as they arise between our company and our customer. Nancy - I'm afraid you have our company confused with another. We do not provide re-supply items on a scheduled basis. With our business, you buy from our online store and we ship to you. From reviewing your order, you bought from us and the order was delivered in a timely manner. Thank you.
Very responsive, high marks for that. Thank you !
By Steven W.
I had ordered the wrong face mask. Greg was absolutely fantastic in working out the problem.
By Lawrence C.
Great service, knowledgeable staff and great products.
By Bruce M.
Glad that we dealt with sleep direct. Ordered the SO Clean and it came promptly on the day they said it would. Easy to set up and use. Great product and the price was so much cheaper than buying it through a local medical supply store.
By Sue G.