Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,736 reviews
SleepDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,736 approved reviews, newest moderated first
I had the previous version of this gear and lasted me for a long while. The new gear really allows you to sleep not only on your back but on the sides as well, as the lateral tubes are stronger (without being uncomfortable) and do not collapse under the weight of your head. Best evolution so far.
By Richard
Straightforward with answers to inquiries and shipped product as soon as possible and received it on time as promised! Professional and approachable!
By Lorraine R.
I am very pleased with my dealings with Sleep Direct. My orders were easy to place, the needed prescriptions from my personal doctor were processed quickly, my supplies were shipped very fast and arrived on time as promised.
By Edward H J.
The mask is great. I love it. I never go to sleep without it.
By Chickie
My 2 sister's bought this product last year and so I finally bought one. Love it doesn't leave me questioning if my machine and mask are clean. Works great
By N F.
everthing was great!
By Stephen B.
I have tried to call your number and it automatically hangs up on you. I got my so clean And have no problem with it except for I cannot find paperwork to do the rebate that I was told I would get it, I have tried to call but cannot get anyone to answer. Please send me information to get my $50 rebate that I was told I would get when I ordered the so clean machine. Thank you Theresa Agee
By Theresa A.
Response from SleepDirect.com· Apr 19, 2021
Hi Theresa - I'm sorry if our phone system was having issues. It should be all straightened out by now. On the SoClean rebate, that is a program that SoClean is sponsoring, so you will want to reach out to them at 866-501-3705.
Great company and easy to work with. Fair pricing and good products.
By Robert M.
