Extremely pleasant experience
Easy, quick and problem free transaction
By George
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,736 approved reviews, newest moderated first
Easy, quick and problem free transaction
By George
I didn't realize how dirty my machine was, even though I was cleaning my mask everyday with Ivory soap. My lungs always felt a little raspy, like a smokers, though I am not a smoker, for a long time. I've been using my So Clean for a couple of weeks, and I wake up to no more raspy lungs in the morning. I highly recommend this product to anyone who is hooked up to CPAP, every night. I am going to surprise a friend and get one for him.
By Joe N.
I ordered a new CPAP machine and needed to set it up. I found instructions on the internet to enter prescriber setup, set ramp time to zero, and set my therapeutic pressure. When I turned on the unit, it seemed to operate at the minimum default pressure, which was far too low for me. I called customer support and was connected with the technician who sets up machines on their end. He was very helpful. Turns out that the machine "ramps" even when ramp time is set to zero. It just does so in a very short period. I was instructed to set the minimum ramp pressure at its highest level (1 cm below my therapeutic pressure). The unit works perfectly. I am happy with it, and very happy with customer support.
By Roger H.
so good shop, I like their servces and products
By Antonio C.
Great service and prices. recommend highly
By theresa D.
I was confused about the adapter I needed for my CPAP model. One call to the company reassured me I would be getting the correct part. My order was delivered quickly and the instructions for setup complete and easy to follow. I love the SoClean 2 and feel much more confident that my CPAP is sanitary.
By B M.
Love the "clean" smell !! Real easy to set up and use.
By Deborah Rayno A.
To say these guys go above and beyond the call of duty duty would be an understatement. I'm definitely using them for all my cpap related needs from now on.
By Mike B.