Very pleased
I had been looking to purchase a SoClean machine. I found the best price, plus a free adapter and wipes included for less than O would have spent. Fast delivery and free shipping!
By Robin
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,736 approved reviews, newest moderated first
I had been looking to purchase a SoClean machine. I found the best price, plus a free adapter and wipes included for less than O would have spent. Fast delivery and free shipping!
By Robin
I just set my machine up today and did a manual run. Worked exactly as stated. Did have a little smell after first run but I ran Cpap machine for 20 seconds and the air was fine. All this is in instructions. I think it will be great once I start using the machine. I can't believe I won't have to Clean my tubing, reservoir and mask anymore that is priceless to me.
By Catherine
We ordered the SoClean 2 from Sleep Direct. The price was fair, and shipping was free (included) and fast. We will come back when it's time to purchase filters.
By Kristen
I tried 3 times to contact SleepDirect.com which was billed to our credit card as cpapdirect.com. Each experience the phone was answered with a tape. I was connected to another taped message which said they would call me back. Each time I was not contacted. I finally contacted the manufacturer directly, and they assisted me with my issue about an adapter. I was going to buy something else from sleepdirect.com initially, but from now on, I'll deal with the manufacturer.
By William
Response from SleepDirect.com· Feb 24, 2017
William, I am very sorry about your experience with our company. We pride ourselves on wonderful customer service and I can assure you I will look into what happened in this case. I understand you were taken care of by the manufacturer, but we would love the opportunity to gain your trust. An email was sent to you from our General Manager. Please feel free to respond - perhaps there is something we can do to make this right with you. Regards.
Great service
By Jacalyn H.
Customer service rep was able to quickly and accurately answer all my questions. The shipping was rapid, I had my products in less than a week after I orderd them. I paid less at this site than any other site or local supplier. Extremely pleased!
By Janis H.
Although I am early on in usage, I think it's.quite good. You have to take it on faith. I don't have nearly the number of sore throats. The bad taste is a reality but it goes away with use. Overall, I'm glad I bought it.
By Donald R.
Sleep direct answered all my questions thoroughly, made recommendations that proved to be spot on, and shipped according to schedule. The whole process could not have gone better.
By Rick