lowest price
lowest price, fast service
By Leslie W.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
SleepDirect.com (sleepdirect.com) has 1,736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,736 approved reviews, newest moderated first
lowest price, fast service
By Leslie W.
I had a hard time reaching the company to place my order. Left several msg with no reply. Once I was able to reach them and place my order I did receive my product quickly after having to pay the over night delivery fee. Once in France with my new device the key pad stopped working. Customer Service via email and phone was slow and with not much initiative. I was provide the contact information for a supplier in France and after three days with no device was provide a replacement unit by the company in France. When you spend close to a $1000 dollars you expect more for a service. Customer Experience is about feeling important, feeling like people care about you and your needs. This company has a long way to go in this area before they can really get and keep customers.
By Martie L.
Response from SleepDirect.com· May 1, 2017
Martie - we are very sorry about this entire experience. I was the one that was personally working to help you secure a new unit while you were traveling in France. Once you contacted us, we reached out to the manufacturer of the unit and tried to get you a contact in France that could help. While a few days did pass during that process, I'm happy to hear that you were able to get a working unit. Greg Rice - General Manager.
Got the correct supplies, delivered fast. Performed as all sites should. Thank you.
By Andy G.
Great fast service! Highly recommend
By Tom S.
I don't wake-up with a with a sore throat any more, even after I had cleaned my equipment every nite. Good instructions out of the box.
By Michael O.
Quick and great service!
By Earl C.
So convenient and easy. No more washing in vinegar, etc. Attachment for hose fit fine. Sits by cpap on night stand.
By Ernest L.
I was doubtful that it would perform as good as it does it feel so much better to go to sleep knowing your system is clean great product would recommend it to anyone who has to use a c path
By Gary B.