SkyGeekReviews of skygeek.com

Response from SkyGeek· Jan 2, 2020

I apologize for your experience. Would you be able to send a picture of what you received to [email protected]? I have your order details and see SKU 021200-19928 was ordered, which we do have in our warehouse right now, so I would be happy to ship you what you need but just need to see what was sent, and send an RMA so it can be returned to inventory. I apologize for this inconvenience and please be assured that we are looking into this. I appreciate your help. Emma Customer Experience Manager

Response from SkyGeek· Dec 4, 2019

Hi John, All of the parts for Cleveland Wheel & Brake Piston’s are currently have the same picture on our website as we do not keep these items in stock. So, you are right, the pictures of the parts are exactly the same which could cause some confusion. However, the part descriptions are unique for each piece ordered. I do see that the online order was placed for part # 062-01600 on 11/3. In the confirmation email, the part number would have been noted as well. We do not keep these parts in stock and special order them from a supplier, so they were directly shipped to you from our supplier. The reason the $50 fee is assessed in place is that we have to now receive the part back into our warehouse, and ship it back to the supplier: we do not keep these items in stock. If this were an item more frequently ordered, then we would keep it in stock. We would be happy to help you get the item you need and place the order for part # 062-03900. I am sorry your experience with us has been frustrating, and we will also be in touch offline. Sincerely, Emma Customer Success Manager

Response from SkyGeek· Dec 4, 2019

Hi Don, I am sorry to hear you were disappointed with your recent shipping experience. I do see your order was placed at the end of October. I do see the Grayhill 30-1 Switch, Push-Button, is not one of our stock items and will have a lead time noted on the website when the order is placed and also noted in the confirmation email. I do see we missed your phone call at 16:51 on November 27th, I apologize as we were light staffed the day before Thanksgiving, and we had replied to your email a few days later on Sunday. We do experience an influx of emails and calls before the Holidays. If lead time is noted as the item is backordered, then we order the item from our supplier to send directly to you. Unfortunately, in this case, the lead time was extended for this particular part, and therefore you are correct, your order did not ship within the usual timeframe. I am sorry your experience was less than stellar for this order and will be working on a better way to communicate back-ordered item status updates with our customers. I appreciate your feedback. Sincerely, Emma Customer Success Manager