SkyGeekReviews of skygeek.com

Response from SkyGeek· Sep 24, 2020

Hi Jerry, I see we had reached out to you about your order yesterday morning and have responded via email a few times since. There are two phone numbers listed at the base of each email sent by our support staff. We also have a help button on every SkyGeek page, if you enter the word "phone", that's the quickest way to view any contact details. Otherwise, if you respond to any of the emails you will reach our team. I have also passed your information along and shared your feedback so that we can continue to make every order experience better. Emma

Response from SkyGeek· Sep 23, 2020

Hi David, I see the order was placed on 9/8 and the estimated ship date was listed as 9/22 in the order confirmation email, I see an updated status email was sent on 9/11 with this ESD.  We have our phone number listed in our help center and we did receive your email support ticket on Monday afternoon: it typically takes 24-48 hours for us to respond, especially if we are contacting a supplier.   We did hear back from the supplier today and there have been delays in shipping from the manufacturer to the supplier and therefore to us and you. The item is showing as backordered and shows it will take 38-41 business days. I understand you may need this item immediately, but unfortunately, if an item is not showing stock in NY or available in 1-2 days, then there can very well be delays. We update the Estimated Ship Dates as we learn more and follow up on open orders, but as you saw, those dates can vary by up to a week. I apologize for any confusion, I see you are working with Jason, please respond to the support thread if you need anything else. Emma

Response from SkyGeek· Sep 21, 2020

Hi Bryce, I do see your order was cancelled as the lead time for this item changed and the estimated ship date extended was extended to December. In these situations, we reach out to confirm you are OK with the new ship date before placing the order with the supplier, and if we cannot reach you, we will cancel the order and send a cancellation notification. The order can be re-placed online as you will see the part now has an 81-84 day lead time, and we can place the order with the supplier. We will always try to call first, and then email a few times so we can confirm you can wait a few more months as it likely needs to be manufactured and is delayed. I am sorry for any inconvenience and have shared your feedback with our team. If you still need the part, a new order can be placed. Please reach out to us if you need anything. Emma

Response from SkyGeek· Sep 14, 2020

Hi Danny, I see what you mean. It looks like there was a glitch when the invoice was sent over and so the balance due was blank. I have made our team aware of the issue so that we can look into it and prevent this from happening going forward. If you would like to respond to any of the emails we sent over, or email us at [email protected], we can certainly provide you with the invoice you need and re-instate the order.   I am sorry this happened to you, we are happy to help, and we appreciate you making us aware of this issue you experienced. I hope you will give SkyGeek another chance for 5-star service. Sincerely, Emma