SkycasketsReviews of skycaskets.com

I ordered a casket from this company online. It says free standard shipping but after putting in order I immediately received a phone call from owner stating my order was going to be put at the back of the line if I didn't chose priority shipping. The funeral was two weeks from ordering casket. That should have been more than enough time to ship standard from NY to Baltimore. They charged me an additional $600. I will never use this company again and advise anyone else not to do so.

We called Sky Caskets on a Tuesday evening after our appointment with the funeral home. There they had given us the option to order our own casket instead of paying their prices. So we came home, started searching and ended up calling in. Connected straight to Matthew I believe and he told us we had 30 mins to place the order and he would get it to us by Friday morning. Transfered the call to Colby I think for the payment and made it happen. It all seemed rushed and questionable especially with all the possible scams these days. Fortunately we have no complaints. The casket showed up on time with no dents or scratches and looked beautiful! They priced the same casket we received, at funeral home for over $5k. We paid less than $2300 shipping and all, to get it in the 48 hours we needed it by. But all in all WELL worth it. We were honestly a little skeptical at first but they called the funeral home the next day to confirm with them it was on the way. It arrived exactly when they said it would and it looked very nice. I will definitely recommend sky caskets to my friends and family in the future!

My family purchased a casket from Sky Caskets. When we initially spoke to Matthew he appeared to be very cordial and sympathetic. As we had done business with him in the past. All was well until there was a discrepancy on their part. The same guy Matthew became very irate and belligerent, he had turned into a completely different person and became very difficult to talk to and unwilling to compromise. Not only was he rude and obnoxious, but to add to that, he hung up the phone on me. The moral is that he has a great sales pitch, but after he’s paid, you are dealing with the real him. He had absolute total disregard for the family’s emotional state, and lacked any sympathy. I will never again recommend anyone else to this site as I have done in the past. Unfortunately, the problem is that you would not see Matthew’s other side until a problem arises and he’s paid in full. The entire experience was absolutely horrid & very disheartening. I have lost all respect for Matthew and his company. He’s in the wrong line of business, as he lacks compassion for everything but money.

Obviously this was unexpected but we received our order a day early after ordering past the official cut off time! The casket is beautiful and my grandmother is going to love it I’m glad you all were able to make this request happen so fast because we fell in love with the cedar casket and we know she would have loved it.

Stay Away! This guy "Matthew" and his sidekick "Colby" are the two biggest douchebags that I have ever come across. You're already in a vulnerable position when you lose a loved one, but the predatory dealings one will encounter dealing with these two unprofessional a-holes is unfathomable. "Matthew" is not personable, just a motor mouth used car salesman type. He will tell you that you must hurry because the truck the coffin will ship on will be leaving in 10 minutes. (Just more BS lies.) Write down figures as he is talking, because they will getting inflated. Then before you even strike any deal they will want your billing info, then before you even sign the "E-doc" contract that they send you, they will start drawing funds from your account, they will try to draw multiple withdrawals. Then they will call you back and say hurry sign the contract, (If you tell them you want to read it, they will be like there is no time, The truck that should have left 10 minutes ago is now leaving in another 30 minutes. (MORE LIES) If you hesitate, he will start spewing bs of how they have sold 157,000 coffins nationwide. They will ask you what funeral home you are dealing with. And after a quick google search, he will say oh the one on (insert googled address here). Them he will say we ship to them all the time. Meanwhile most funeral homes have never heard of these goofballs. (Even more lies). And of course the whole time they will tell you you're going to save thousands. LOLOLOL. Actually the funeral home had the same casket i wanted and the FUNERAL HOME WAS ACTUALLY MUCH CHEAPER!!!! Meanwhile when I told "Mathew" I was not signing the contract, he continued to do his creepy pressure sales spiel. Then I said well I got a fraud alert from my bank. ( Meanwhile I did a goggle search, I saw the bad reviews). I then respond to the fraud alert and freeze my bank card. Then I said "You know what? Cancel any paper work you have started because I am not signing any contract. And you can return the money that you have been trying to withdraw from my bank". Because I just got a fraud alert about your company. Then Matthew starts yelling and says you know what I'll cancel your order but 'm keeping your money. And hangs up the phone. I then text that seeing we didn't conduct any business, he can return my money or I can file fraud charges against his company. Then he calls me back and leaves a message to call him back. (He knew he was wrong and actually committing fraud). Needless to say, the bank returned my money to me. SO BUYER BEWARE!!! Be smart and just stay away all together.

If I could give them 10 stars I would! On Wed. Aug 24th I contacted Sky Caskets and spoke with Matthew. I found the perfect casket for my dad. Matthew told me a little about the company and how many caskets they ship a day - over 700. I explained that I needed it by Friday (2 days away) and he guaranteed it would be delivered because he put me at the front of the line. He also was going to design a beautiful head panel for my father who was a 35 yr veteran. I signed the contract and paid in full. That evening I saw a LOT of negative comments about this company and Matthew. All of them said he promised a certain date but didn’t deliver, he put them at the front but didn’t deliver, the caskets were from China, airline delays prevented it from arriving on time … nothing I read was favorable. By now I am panicking because if it doesn’t arrive by Friday I will not have a casket for my father and it would be too late to get one for his funeral on Monday. I called Matthew and read him many bad reviews and told him I was terrified that it would not arrive by Friday. He said they have thousands of 5 Star reviews and kept reassuring me it would be delivered on time and that I needed to have faith and he would personally call me when it was delivered on Friday. Thursday he called to let me know they delivered it a day early. It was absolutely beautiful and perfect. He had even pinstriped the casket with Air Force blue. The custom head panel was absolutely stunning. Everything he promised he delivered. Thank you Matthew for your kindness and for making my fathers funeral perfect.

I called Sky Caskets after doing a little back ground check on their company and I was very impressed with the service I received. My mother pasted and within a very short time I had picked out the casket and it was delivered a day ahead of schedule right to the funeral home as promised. Cost half as much as it would have if I had ordered it through the funeral home. The owner spoke to me personally and promised it would arrive, and it did without me having to worry. I would absolutely use them again and encourage anyone who needs such a service to contact them as well.

The custom casket with flames that was made for my father who built so many hot rods in his life was an ideal way to honor him. It was beautifully made, great quality and workmanship. It was also delivered ahead of schedule. Matthew and Colby were extremely helpful and a pleasure to work with during these difficult times for our family. Highly recommend this company.