Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,864 reviews
SkinnyRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 36 reviews with 3 stars · Clear filters
Explained very well. However I haven’t received it after 1.5 weeks?
By Jaqueline Z.
Response from SkinnyRx· Jun 9, 2025
Thank you so much! We're really glad the explanation was clear and helpful. It means a lot to know that we were able to break things down in a way that made sense. If you ever have more questions or need anything else explained, we're always here to help!
Gem was very good at explaining the different options but I think the web site and the representative should have been explained earlier in the application process that your company discriminates against people over 65. Even though they have a prescription from their doctor indicating they need semaglutide based on their weight. It's not her fault. Least reconsider your policy for the people who need this drug and their doctors have written prescriptions which can be provided to you. That's the caviat. If you need that we can provide.
By Customer
Response from SkinnyRx· May 15, 2025
We're truly sorry about the confusion with your application. While Gem did her best to explain your options, we should have been clearer about our age policy sooner. For patients over 65, we can't prescribe weight loss medication online for safety reasons, even with an existing prescription. We recommend visiting your local doctor who can provide more personalized care for your specific health needs. We apologize for the inconvenience and appreciate your understanding.
Was able to answer all my questions
By Barbara S.
Response from SkinnyRx· May 12, 2025
Thank you for taking the time to share your feedback! We're delighted to hear that we were able to answer all your questions. Your satisfaction is our priority, and we're grateful for your positive review. We're always striving for excellence, so we'd love to know what we could improve to earn those full 5 stars next time. Your insights would help us enhance our service further. Thanks again for your support!
I choose Skinny RX based on this sites positive reviews, and like many getting my prescription was a simple process and getting everything shipped and started was relatively fast. However, around day 10 I submitted a request to switch to injectables from oral. Customer services was fast and friendly and I thought it was going to be such an easy and positive experience. Since then, March 27- Now, I have had to confirm the change on 4 separate occasions, even after I had already been told the prescription change was approved. I also was under the impression that I would be able to switch on month 2, knowing I would have to restart the month one dosage. I was informed yesterday that I wouldn’t be able to switch until month 3, even though I had offered to send my current supply back from the beginning. I saved for this and chose the 6 month option based off of that, now I have wasted two months of my time and money, and will still have to start over at a beginning dosage. Although customer service is quick to respond and very kind, this has been a frustrating and discouraging experience that I wouldn’t repeat. Just make sure you know what you want and clarify everything.
By Corina H.
Response from SkinnyRx· Apr 21, 2025
Thank you for sharing your experience with us. We genuinely understand your frustration with the prescription change process and the unexpected timeline for switching to injectables. Your feedback is valuable. While we aim to make transitions smooth, each medication change requires careful individual review by our medical team to ensure your safety. These multiple confirmations, though admittedly repetitive, help prevent errors with powerful medications that could potentially cause harm. We sincerely apologize for the confusion about the timeline. We should have been clearer about when switches are permitted within our treatment protocols. The three-month requirement isn't arbitrary but based on medical guidelines for monitoring how your body responds before changing delivery methods. We're sorry this has affected your planned treatment journey and budget. We'll use your feedback to improve our communication about program expectations and timelines. Though this experience hasn't met your expectations, your safety remains our highest priority. If you'd like to discuss options for your specific situation, please contact us directly so we can explore possibilities while maintaining proper medical protocols.
Customer service agent was a bit aggressive and didn’t take the time to listen
By Minzala M.
Response from SkinnyRx· Mar 6, 2025
Thank you for sharing your feedback. We're sorry your experience felt aggressive - that's definitely not how we train our team to communicate. We couldn't find your account from the Trust Pilot review details, which makes it hard to identify what happened. While we sometimes share promotional offers if price is a concern, our approach should always be respectful. We'd love to make this right. Please email us at [email protected] so we can look into this properly. Thanks for giving us a chance to address this.
The customer service and ease of approval is good. However, the packaging is hard to dose and product is goopy and messy which I think you lose some of the product in the process which is $ out of pocket. I experienced some anxiety on the initial side effects. I will not be re-ordering.
By Robin
Response from SkinnyRx· Feb 27, 2025
Hi Robin, thank you for your feedback. We understand that the consistency of the oral drops may not have met your expectations. In some cases, temperature changes can affect the texture, but rest assured, the product quality remains intact. If you have concerns, our medical team would be happy to provide guidance on how to use it effectively. Regarding side effects, GLP-1 medications are known to have potential side effects, which can vary from person to person. Many patients find that side effects lessen over time, and some prefer switching to injections, which may be better tolerated. Our doctors are available to discuss your experience and explore options to help you feel more comfortable. Please reach out to us—we're here to support you!
I really can’t rate the effectiveness of Skinny RX oral yet… I’ve only been on it for six weeks and still haven’t seen any changes… However, when I called customer service to see if I could possibly change to injectables or talk to somebody to try another way… I ended up talking to Fidel and he was absolutely amazing… he was able to get me approved for injectables and to get it started right away… He was so sweet to work with and so accommodating…
By KGio
Response from SkinnyRx· Dec 12, 2024
Thank you for your feedback. While we understand you haven't seen results yet with the oral medication, it's important to note that optimal results typically begin showing after the 8 week mark, especially when combined with a healthy diet and regular exercise. We're thrilled that Fidel provided such excellent service in helping you switch to injectables. Our team takes pride in providing caring, efficient support, and we wish you the best of luck on your weight loss journey!
I was impressed with the customer service I received today the gentleman was very informative and friendly. He seemed genuinely concerned with my concerns. I've called before and not had that great experience with the customer service but today was great. I only gave three stars just due to the fact that I have had to call every month with one issue or another but I do love the product and I am losing weight.
By Cynthia W.
Response from SkinnyRx· Nov 22, 2024
Thank you for your feedback regarding Trust Pilot. While we're pleased to hear about your positive experience with our customer service representative today and that you're seeing weight loss results, we understand your frustration with having to contact us monthly. Our goal is to provide consistently excellent service, not just occasionally. I'll share your feedback with our team to help improve our overall customer service quality. We're investigating ways to reduce the need for frequent customer contact. If you'd like to discuss specific issues you've been experiencing, please don't hesitate to reach out.
