SkinnyRxReviews of skinnyrx.com

Response from SkinnyRx· Nov 4, 2025

Thanks for the honest feedback. We're really sorry about the cancellation runaround—that's frustrating and shouldn't have happened. We're working on making this process way simpler because you're right, nobody should spend 30 minutes on the phone just to cancel. If there's anything we can do to help make this right, please reach out! Thanks for giving us a shot, and we'll do better.

Response from SkinnyRx· Oct 21, 2025

Thanks so much for this feedback! We're really glad Phil could finally get you the answers you needed. We know it shouldn't have taken six calls, and we're sorry about that frustration. Phil's a great example of the kind of help we want everyone to receive, and we'll definitely make sure he sees this. Thanks for sticking with us!

Response from SkinnyRx· Oct 7, 2025

Thank you for your feedback. We’re glad the process felt quick and easy, but we don’t want you to feel confused at any point. Please reach out to us at [email protected] or call 1-888-979-9580 so we can walk you through everything and answer any questions you may still have.

Response from SkinnyRx· Sep 17, 2025

Thank you for your feedback and congratulations on reaching your goal weight! We sincerely apologize for the frustrating experience when trying to discontinue your service. What you've described does not sound like our standard process - once a patient cancels, we do not continue reaching out to them. When we do contact patients, it's only for intake updates or when our clinical team needs additional information, never to pressure anyone. We're truly sorry this happened and will look into this immediately. We appreciate you bringing this to our attention and are glad our medication delivery service helped you achieve your health goals.

Response from SkinnyRx· Aug 28, 2025

Thank you for sharing your experience and we're sorry the tablets didn't work as well for you as the injections did. Everyone's body responds differently to medications, and results can sometimes take 2-3 months with proper diet and exercise. We apologize that the cancellation didn't process initially - the only way to cancel is by calling or emailing us directly. We're glad Shiela was able to help you cancel your account and process your reimbursement over the phone. If you have any medical-related questions, our clinical team is available during normal business hours at 888-979-9580. Thanks for giving us the opportunity to make things right!

Response from SkinnyRx· Jul 28, 2025

Thank you for taking the time to share your experience with us. We completely understand your disappointment - it's never easy to be excited about starting a health journey only to have it unexpectedly halted. While we know this situation is frustrating, we truly respect that you recognize our commitment to following strict safety protocols. Your health and wellbeing are our absolute top priority, and sometimes that means making difficult decisions that we know will disappoint valued customers like yourself. We encourage you to reach out to your physician to see if they can assist you with your request. Your interest in improving your health is admirable, and we hope you can find the right support for your wellness journey.

Response from SkinnyRx· Jun 25, 2025

Thank you so much for the positive feedback! We're thrilled to hear the process was fast and easy for you - that's exactly what we aim for. We'd love to know what we could have done to earn those extra stars from you. Was there anything specific that could have made your experience even better? Your insights help us improve, and we genuinely appreciate you taking the time to share your thoughts. Thanks again for choosing us!

Response from SkinnyRx· Jun 17, 2025

Thank you for sharing your experience! I'm glad our online and email communication met your expectations. I apologize for the confusion when Jane called - it sounds like there may have been a brief gap in our internal communication about your order status. The important thing is that she was able to quickly confirm your shipment timeline of 48 hours once you connected. We appreciate you taking the time to leave this feedback, and we'll use it to help ensure our team stays better synced on order updates.