Shipping was delayed
Shipping was delayed. They had to ship my heated hose separately very late
By SP
Saturday, November 7, 2026 · Customer reviews of US businesses
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SistemmaCPAP (sistemmacpap.com) has 541 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 6 reviews with 3 stars · Clear filters
Shipping was delayed. They had to ship my heated hose separately very late
By SP
Ordered online no problem. Shipping charge is high and had to pay customer broker as well as exchange??
By Bryon R B.
Honestly, I truely liked the cost saving that came with the mask purchases however there were 2 things that piqued my concerns : 1. There was no seal on the mask box which meant risk of tampering with mask content is higher before shipping out. 2. I made 4 purchases in total and all had plastic bag to hold the mask contents except for one which had dust particles on the mask cushion. The affected mask was airfit f20 , medium size.
By Charles L.
Response from SistemmaCPAP· May 12, 2020
Charles, while other masks that Resmed made come in sealed packages, F20 and N20 masks are not. Not sure why, but it always been like this.
I did not realize that the face mask and headgear were an optional purchase
By Daniel T D.
Response from SistemmaCPAP· Feb 22, 2020
Daniel, all our listings for CPAP machines that we sell have wording in bold red letters stating that mask is not included. We are puzzled and frustrated as we do not know how else make this clear...
more detail on overseas delivery costs and times should have been on website e.g. VAT or at least to let people that you need to track and pay the vat as soon as possible or your shipment will get held up in customs. also there are no details on shipping time just the different services for the carriers
By Kevin
Response from SistemmaCPAP· Jan 17, 2020
We are sorry that you had trouble with customs. We have an entire section on each listing and in FAQ dedicated to shipping. I guess we need to post this information either on the item title or in the description...
I love my new machine; however, the website indicated I would get a heated air hose. Apparently, it was misleading. I did not get a heated hose. Just a regular one.
By Lori K.
Response from SistemmaCPAP· Nov 24, 2019
I checked the order. The customer purchased a CPAP machine with an unheated hose. There is no error on our part. But please contact us and we will make it right. Steven