They helped me resolve my issues and I…
They helped me resolve my issues and I finally have everything all set up
By Golda W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
70 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Silvertree (silvertree.io) has 70 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 7 reviews with 4 stars · Clear filters
They helped me resolve my issues and I finally have everything all set up
By Golda W.
We love the look of this product and all of the features offered. Our only complaint is that the battery on the wrist band was advertised to last up to two weeks and we do not find that to be true. We do not even get a full week it. We have to pay attention to the battery life on the app because our mother does not really know how to manage this.
By Rachel Z.
Response from Silvertree· Dec 14, 2023
Thank you so much for the review and feedback! We're sorry to hear about the concerns with the battery. Our battery life does vary with product use and other factors. Please reach out to [email protected] if you'd like more information on how to optimize your battery life.
So far I have not had an emergency with my Silvertree, thank God. I took advantage of yearly rate for monitoring. Customer service has been prompt and helpful. Poor battery life, am allergic to the wrist band causing itchy rash. Comfortable to wear tho. Will reconsider at the end of year subscription as I am concerned at the lack of a microphone in wrist unit.
By Carolyn T.
Cool concept, okish prices, coffee average, vibe amazing. Just want to say that the veggie muffin was so salty!!! Please put leas salt into the veggies.
By Pantea L.
My husband has been wearing his Silvertree watch for a few weeks now. It has helped me feel less stressed about him when I’m away from home knowing that Silvertree can detect a fall. The only problem we’ve had is the number of times he has accidentally set it off. The good thing is that he can quickly press buttons on the watch that will cancel a false alarm. I feel much better that he can get emergency services quickly when needed. I would definitely recommend Silvertree to others.
By Rhonda
I’m just getting comfortable with my bracelet , sometimes I hit it by accident. I responded right away to sos.
By Barbara
Response from Silvertree· Aug 9, 2023
We're delighted to hear that you are enjoying your Silvertree experience so far! Your feedback motivates us to continue delivering top-notch quality and excellent customer service.
Only real issue is wrist unit is too easy to hit alarm button unintentionally.
By Randy D C.
Response from Silvertree· Aug 2, 2023
We're delighted to hear that you are enjoying your Silvertree experience overall! Your feedback motivates us to continue delivering top-notch quality! If you have any additional feedback please let us know at [email protected].