Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
70 reviews
SilvertreeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Silvertree (silvertree.io) has 70 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12 reviews with 3 stars · Clear filters
The ordering process was confusing and I ended up ordering 2 units when I only need one. It kept repeating request for information which apparently led to having 2 orders submitted.
By Carol Anne W.
Response from Silvertree· May 1, 2024
Oh no! It sounds like you had a less than stellar experience with us and we don't like to hear that. Please reach out to us at [email protected] if you need any additional help in the future!
Charge doesn’t last for week. Once only for two days.
By Debra P.
Response from Silvertree· Feb 15, 2024
Oh no! It sounds like you're having a less than stellar experience with us and we don't like to hear that. Please reach out to us at [email protected] and we can work to make it right!
Don't like the fact that there isn't a color warning on device that it needs charging. Don't like that there isn't a blinking light to let you know that it is working
By Gordean E H.
Response from Silvertree· Dec 6, 2023
Thank you for taking the time to share your feedback. We're happy to share that in addition to the mobile app notifications, the Silvertree Reach does have a battery LED indicator on the device. When the device flashes white, it is letting you know that the battery is low! But your feedback is incredibly important to help us understand where we can do better in our product documentation, so that you can more easily know that information firsthand! We've passed this feedback onto our product team for further review. Thank you!
The battery life is good, but I'm still waiting on. Jason to fix by Wi-Fi connection doesn't work with my AT&T.
By Malcolm L S.
Response from Silvertree· Nov 20, 2023
We’re so sorry to hear you’re having trouble with Wi-Fi and we haven’t gotten you a solution yet! We put out updates regularly. If you’re able to send us another email to [email protected], we’d love to see if we can dig into this further to get you up and running.
\still evaluating…alarm did not notify when I actually fell but a week later sent an alarm for no reason.
By Lorraine
Response from Silvertree· Oct 25, 2023
Oh no! It sounds like you had a less than stellar experience with us and we don't like to hear that. Please reach out to us at [email protected] and we will make it right!
Bought this for my MIL as an alternative to the pendant-style fall detection monitors. She loves that it is a watch style. Being visually impaired, the text alerts if she sets off the system do not work for her. She needs a phone call. Monitor does seem super-sensitive. The 15-seconds for her to quell alarm if it thinks she fell is not a long enough window for a visually impaired senior to react. Also, many of her friends were interested in this system but quickly became disinterested when they realized it didn’t also function as a watch.
By Angela LaVigne E.
Response from Silvertree· Oct 17, 2023
We really appreciate your input, and it is directly being passed to our team for consideration. Thank you.
The silvertree bracelet is good, But needs adjusting as the alarm will activate on its own frequently at least 2 - 3 times a week and cannot be de activated easily. Is this a first run bracelet. I understand that you are trying to correct the sensitivity issues. Can you readjust mine in the future? Thank you. Linda Guarente
By Linda G.
Response from Silvertree· Sep 6, 2023
Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!
Biggest issue is that the device really needs a digital watch built in. Nothing fancy, but it’s taking up all of the wrist real estate for a generation that relies on watches.
By BA
Response from Silvertree· Aug 15, 2023
Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!
