Leanna was an absolute delight to work…
Leanna was an absolute delight to work with. She responded to my emails very fast and helped me get my new Reach setup properly. She is definitely an asset to Silvertree.
By Maureen
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
70 reviews
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Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Silvertree (silvertree.io) has 70 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 42 reviews with 5 stars · Clear filters
Leanna was an absolute delight to work with. She responded to my emails very fast and helped me get my new Reach setup properly. She is definitely an asset to Silvertree.
By Maureen
Connection problem Leanna was a very friendly and patient person. She made me feel comfortable when I explained my problem and was able to solve it by guiding me every step of the way. Because I had to have a new cell phone and not all the info was transferred.
By Kay J.
Asked for some help and was promptly provided excellent follow up from Lena. Really all the info needed is on the website! Looking forward to receipt of my new Silvertree Reach soon! Purchased 02-22-2024.
By Bruce M.
Super customer service. Enjoy the thought of being protected. Very comfortable on my wrist.
By Anonymous
We just started using this with my Mother who lives alone. It's pretty easy to set up minus a glitch/user error. It's great b/c the charge lasts a long time and it's lightweight and doesnt beep or flash.
By Christy W.
Excellent service and very fast response time.
By Keith A from N.
The device is "cool" and the service is a comfort. The response is dependable. Customer service has been great for answering questions and assisting my care team get onboard.
By GEORGE W.
I had a problem signing into my account Leeanna and the IT team tried everything until they found the solution. They never gave up until I was able to log in again.
By Irene K.