Silk and SonderReviews of silkandsonder.com

I have the same complaint as everyone else. I only signed up for 3 months. I never used them & then I was charged for another 3 months. I notified them that I wanted to cancel & that I hadn’t realized that this would auto-renew. By the time they responded with a canned response they sent out another 3 months. They don’t address the problem & they don’t notify you that they are going to charge you like all ethical companies do. You only get canned responses days later that don’t address the problem, I would never recommend this company & so far can’t even get them to cancel my so called subscription that I never signed up for.

If you sign up for a subscription they automatically renew it. There is no reminder, the money is just taken out of your account. You only get an email after it is taken out and they do not refund even on a yearly subscription.

Not worth the money, they don't notify you that it is going to renew and they don't refund your money if you're not happy. Save your money, buy a waaaay thicker journal anywhere for waaaay less.

I purchased on a monthly subscription for a year on 11/29/2023 for $168.68 and they recharged me $263.93 on 11/10/2024. They did not inform me that they were recharging my account for an auto renewal and when I went to cancel they said it was too late but they will cancel it for 11/2025 but could not refund my money. All auto renewals that I’ve had in the past text and at least email to let you know that you will be charged again and give you at least a day to change the order. These calendars are barely worth the old price and definitely NOT worth the new price! $264?! I highly recommend you do not spend your money and look elsewhere.

I purchased for a year and found that I wasn't using the product. I didn't realize that for an annual subscription it autorenews, and when I got charged, I reached out right away asking to cancel and refund. After 3-4 back and forth emails, they finally canceled but didn't refund. They stated "As a small woman-owned business, we carefully plan and produce our inventory in advance to ensure each member receives their journals on time" and referred me back to the terms. Of course I want to support small, woman-owned businesses but don't think they should throw that at me for a reason that I can't cancel. I also don't see why they can't adjust their inventory planning for an entire year ahead when I'm letting them know in November. All in all, super disappointing and beware of what you sign up for.

Auto renew no notice AFTER I contacted them the prior year to cancel my subscription, after which they refused and I tried to change the mailing address which they never responded to. Also, the journals are no where near worth the cost.

I was a happy subscriber until my yearly subscription came due. They did not send a reminder that it was new and charged me. It seems to be higher then last year too. When I wrote saying I did not get a reminder and asked for a refund stating I was having financial difficulties -they basically said there was nothing they could do and if I didn't want to use the planner to pass on to someone else. They keep referring to the sonderfamily. I don't think they are family oriented as they don't care about me and my financial challenges. Even though I liked the planner -I won't ever resubscribe. Deborah Abram.

Please do not order!! They will suddenly change your subscription to yearly and not let you know! I emailed them to say to please cancel refund and they basically said too bad. Definitely not worth the money!!